摘要： The unique environment of the information technology (IT) worker is prone to create work exhaustion, a conceptual component of job burnout. Prior research on the IT worker focuses primarily on the antecedent conditions to work exhaustion, uniquely identifying the IT work environment including emotional dissonance, perceived workload, role ambiguity and conflict, autonomy, and fairness of rewards. However, though work exhaustion is a critical product of conditions in the IT work environment, two ignored dimensions of job burnout theory, depersonalization and lessened feelings of personal accomplishment, create a more complete picture and extend current models of IT worker burnout. The extended model with established antecedents is empirically tested through survey techniques and found to hold. Management needs to be aware of these additional symptoms of burnout to circumvent undesirable consequences. 出版者： Kidlington: Elsevier B.V 出版日期： 2013-11-01 出處： Information & management, 2013-11, Vol.50 (7), p.582-589 資源來源： Elsevier ScienceDirect Journals Complete 版權： 2013 Elsevier B.V. 版權： 2015 INIST-CNRS 版權： Copyright Elsevier Sequoia S.A. Nov 2013 識別號： ISSN: 0378-7206 識別號： EISSN: 1872-7530 識別號： DOI: 10.1016/j.im.2013.08.003 識別號： CODEN: IMANDC
