Knowledge management implementation, business process, and market relationship outcomes: An empirical study

NCUIR > School of Management at National Central University > Department of Information Management > journal & Dissertation > Item 987654321/106810

Please use this identifier to cite or link to this item: https://ir.lib.ncu.edu.tw/handle/987654321/106810

Title:	Knowledge management implementation, business process, and market relationship outcomes: An empirical study
Authors:	蔡家安;Hung, Shin-Yuan;Tsai, Jacob Chia-An;Lee, Wen-Ting;Chau, Patrick Y.K.
Contributors:	管理學院資訊管理學系
Keywords:	Business;Hospitals;Insurance;Knowledge management;Markets;Mathematical models;Sampling
Date:	2015-08-03
Issue Date:	2026-04-23 13:43:54 (UTC+8)
Publisher:	Emerald Group Publishing Ltd.
Abstract:	摘要： Purpose - Prior studies examine the relationship between knowledge management (KM) enablers and KM effectiveness. However, the critical role of business process outcome is neglected. The purpose of this paper is to understand the mediating effect of business process outcomes. Based on knowledge-based view (KBV), two KM enabler variables, KM infrastructure (KMI) and KM capabilities (KMC), and one KM effectiveness variable, market relationships, are included. Design/methodology/approach - A survey was conducted. The sampling frame was obtained from the database of the Bureau of National Health Insurance and Financial Supervisory Commission in Taiwan. After unusable questionnaires excluded, the usable respondents were 256 which are from 63 hospitals and 93 financial firms. Structural equation modeling was used to analyze the relationships among KMI, KMC, business process outcome, and market relationships. Findings - The findings indicated that both KMI and KMC have positive influences on market relationships through business process outcome. The authors also demonstrate how KMI and KMC improve market relationships through business process outcome to deliver the value of KM. Originality/value - Based on KBV, KMI and KMC are as KM enablers to facilitate KM activities. In the light of professional service industries (i.e. hospitals and financial firms), the study highlights the mediating effect of business process outcomes between KM enablers and KM effectiveness. It furthers the understanding of how KM enablers can improve KM effectiveness. 出版日期： 2015-08-03 出處： Information technology & people (West Linn, Or.), 2015-08, Vol.28 (3), p.500-528 資源來源： Standard: Emerald Management Core eJournal Portfolio 識別號： ISSN: 0959-3845 識別號： DOI: 10.1108/ITP-12-2013-0209
Appears in Collections:	[Department of Information Management] journal & Dissertation

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