The antecedents of buyers' perceived justice in online markets

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題名:	The antecedents of buyers' perceived justice in online markets
作者:	周惠文;Chiu, Shun-Po;Chou, Huey-Wen;Chiu, Chao-Min
貢獻者:	管理學院資訊管理學系
關鍵詞:	Applied sciences;Commerce - standards;Computer science;control theory;systems;Computer systems and distributed systems. User interface;Consumer Behavior - statistics & numerical data;Cross-Sectional Studies;Exact sciences and technology;Female;Humans;Internet - standards;Male;Social Justice - psychology;Software;Surveys and Questionnaires;Trust - psychology
日期:	2013-07-01
上傳時間:	2026-04-23 13:54:57 (UTC+8)
出版者:	Mary Ann Liebert Inc.;Los Angeles, CA: SAGE Publications
摘要:	摘要： Abstract The success of a business largely depends upon customers' intentions to continue to purchase, but this can be a challenge for vendors in online markets. This study proposes a model which identifies an initial set of justice antecedents and evaluates their relation to perceived justice, trust, and repurchase intention in online markets. The theoretical model is tested by using structural equation modeling on a data set of 424 buyers in Yahoo! Kimo online auction market. The results demonstrate that three dimensions of justice (distributive, procedural, and interactional) are positively and significantly related to trust, which in turn affects buyers' intention to repurchase. Moreover, among the three dimensions of justice judgments, distributive justice and interactional justice are relatively more important than procedural justice in predicting buyers' trust in sellers. In terms of the antecedents of justice, this study provides evidence that product quality and delivery performance are significantly related to distributive justice, while information quality and contact channel are important antecedents of procedural justice. This study also finds that responsiveness is important in enhancing buyers' judgments of interactional justice. 其他題名： Cyberpsychol Behav Soc Netw 出版者： Los Angeles, CA: SAGE Publications 出版日期： 2013-07-01 出處： Cyberpsychology, behavior and social networking, 2013-07, Vol.16 (7), p.536-542 版權： Copyright 2013, Mary Ann Liebert, Inc. 版權： 2014 INIST-CNRS 識別號： ISSN: 2152-2715 識別號： ISSN: 2152-2723 識別號： EISSN: 2152-2723 識別號： DOI: 10.1089/cyber.2012.0539 識別號： PMID: 23465031
顯示於類別:	[資訊管理學系] 期刊論文

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