| 摘要: | 新產品開發的工作內容對研發人員來說是繁雜且複雜的，對以創新產品開發為導向的公司來說，如何以最短的開發時間上市，並且獲利一直是創新產品公司所關注的焦點。而且在全球化浪潮，及“世界是平的概念”下,兩岸三地或是與歐美人士共同進行研發產品已是時勢所趨。台灣設計，大陸生產,全球行銷已是不可擋的趨勢。然而在新產品開發過程中的資訊傳遞,設計的變更,不同組織文化的衝突…等，造成研發產品準時上市(On-time to Market)的難度更為繁雜。 本文以CWA來對新產品開發進行Work Domain Analysis(WDA)，以 social organizational analysis(SOA)來進行研發組織分析，用同步工程來進行協同設計及開發，用衝突管理 進行預期產生的流程衝突進行分析及預防，最後,並以光纖通訊新產品開發作為此一整合性架構的個案研討，並將焦點集中在光纖到家(Fiber to the Home)的光纖通訊的光主動元件開發整合為例並進行探討及研究。 The new product development for R&D people is more complicated, for R&D orient companies, how to short the new product develop schedule and time to market to earn the profit. It’s always in top priority in R&D orient companies. In globalization trend, and “World is flat” concept, R & D develop process maybe be involved from China, Taiwan & Hong Kong, even from Europe or US...etc. Taiwan design, production in China and sale to all over the world. It’s a big trend. But in new product develop process, how to pass the R&D information, like design change...etc, to global partners, how to solve different culture conflict…etc. All of these problems make the new product time to market become more and more difficult. In this thesis offer an integrated framework, base on Cognitive Work Analysis (CWA) for product development, we use the work domain analysis (WDA) in CWA for the evolution of technologies, social organization analysis (SOA) to analysis the R&D organization by different cultures, use conflict management to predicate on R&D process and support flow to prevent the conflict happen. The case study will focus on the new optical component in “Fiber to the home” (FTTH) for Fiber Optical communication. |
