本文利用個案研究方法，以資訊作業變更管理需求單、申請單現有變更項目 為範疇，現有變更管理項目為標的，探討公文流程從以往的紙本蓋章作業，如何 經過流程的變革，加上資訊科技為支持，建立電子化的公文傳遞方式，除改進傳 統紙本變更需求公文的傳遞，更增進資訊部門的變更服務效率，以期能夠因應大 量且快速變動的資訊變更需求。 本研究則透過個案觀察，根據實地訪問個案公司各部門人員，以發現公文簽 核流程的問題，主要約有下列三點，一是公文流浪，二是公文丟了，三是無法追 蹤簽核當時的資訊。並在個案的最後，分別針對各問題，找出相對應的解決方案。 This article utilizes case study research approach and business process reengineering to investment changing request forms and request flows. This study discuss about changing document flow from paper operation to electronic operation in the way of business process reengineering and information science technology support to establish official document flow electronically. It will improve the traditional transmission of document flow of paper, promote the change service efficiency of the information technology department, and handle even more large amount and change the request quickly. According to the study, after interviewing the personnel of all departments of case companies, there were three serious consequent shortages about the paper document flow. First, paper forms would take a lot of time to roam around in the flow. Second, the official document has been lost out of the flow. Third, tracking signing information is impossible at that time. At the end of the case, it would be able to find out the corresponding solutions to every question respectively.
