組織文化代表著企業內在的共同價值，並影響到組織各項活動的推行。隨著知識管理被視為是維持組織競爭優勢的重要關鍵，如何產生良好的知識管理績效亦成為當前企業所重視的主要議題。因此，本研究的目的之一，係探討哪些組織文化因素對於知識管理的績效會產生影響。另一方面，資訊科技的快速進展促使許多組織採用知識管理系統(KMS)來提昇知識管理績效，但當科技遇到不同組織文化時是否會產生不同的效應，則值得進一步探究，這是本研究的另一項重點。 本研究以台灣的製造與服務業為研究樣本，進行問卷調查與實徵資料分析。研究結果顯示：(1) 對於知識管理有正向影響的組織文化因素有：信任、合作、學習與專業技能；負面因素則為集中化與制度化；(2)知識管理系統的運用在組織文化對於知識管理績效的影響關係上，確實有顯著的調節效果；(3)知識管理系統的運用對於知識管理有正向的影響。 Organizational culture represents the intrinsic common values of an organization, and it can influence the promotion of organizational activities. As knowledge management (KM) is regarded as the key to maintain competitive advantage of an organization, how to produce great KM effectiveness also becomes an important issue to the contemporary corporations. Thus, one of the objectives of this study is to examine whether organizational culture factors influence KM effectiveness. Besides, organizations increasingly adopt knowledge management systems (KMS) to enhance KM effectiveness. Whether organizational culture factors interact with the use of KMS and hence result in differential influence on KM effectiveness is the other research objective of this study. This study draws on the manufacturing and service companies in Taiwan as the sampling frame to collect empirical data for statistical analysis. The results reveal that: (1) Trust, collaboration, learning, and skills are positively associated with KM effectiveness, while centralization and formalization are negatively associated with KM effectiveness; (2) KMS use has a significant moderating effect on the relationship between organizational culture and KM effectiveness; (3) KMS use is positively associated with KM effectiveness.
