探討關係性知覺對存取記憶系統的影響; Understanding the Impacts of Perceived Relatedness on Team’s Transactive Memory System

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题名:	探討關係性知覺對存取記憶系統的影響;Understanding the Impacts of Perceived Relatedness on Team’s Transactive Memory System
作者:	游傑振;Chieh-Chen Yu
贡献者:	資訊管理研究所
关键词:	團隊績效;存取記憶系統;關係性知覺;自我決定理論;team performance;transactive memory system;perceived relatedness;Self-Determination Theory
日期:	2009-06-17
上传时间:	2009-09-22 15:35:08 (UTC+8)
出版者:	國立中央大學圖書館
摘要:	在現今快速變化的商業環境裡，對於組織而言，想要建立與維持競爭優勢，創造與分享知識的能力是很重要的。知識被視為一種重要的資產，藉由知識，組織可將它們的產品與服務差異化。在今天，許多知識導向的組織，使用知識工作者團隊來處理這些知識資產。故近幾年團隊知識流程之相關研究是重要熱門的研究議題。本研究以存取記憶系統理論來探討團隊知識分享的流程，並將存取記憶系統分成專門性、信任性、協調性三個維度來探討其對團隊績效的影響。此外，本研究也探討自我決定理論 (Self Determination Theory, SDT) 中的關係性知覺與存取記憶理論三個維度的關係，亦即團隊成員與其他成員的支持與聯繫關係，是否會影響團隊中存取記憶系統，而後者是否對團隊整體績效有正向影響。本研究進行一項準實驗研究以收集資料，實驗中有92名大學生參與一個為期8週的線上企業模擬競賽，並在實驗初、實驗中、與實驗結束後以問卷方式收集變數資料以檢驗所提的研究模型中各項假說。92名參與者來自2個班級，分別以隨機指定或自行組隊二種方式組成4到5人的團隊，二班共計有19組團隊。研究結果大致支持本研究所提模型中各項假說，本研究發現當團隊成員察覺到本身被其他成員支持與聯繫的程度越高時，能強化團隊中存取記憶系統的三個維度，而後者能顯著正向影響團隊績效。文末說明有關於本研究發現之管理意涵與研究限制。 In today’s rapidly changing business environment, an organization’s ability to create and share knowledge is important for establishing and sustaining competitive advantage. In knowledge-based organization, knowledge-worker teams are used to leverage knowledge assets. This trend may explain a renewed interest in the research of knowledge processes of teams. This research adopts transactive memory system (TMS) system to explore knowledge processes of teams. TMS has three dimensions, including specialization, coordination, and credibility. Taken from Self Determination Theory (SDT), this research investigates how perceived related impacts the three TMS’s dimensions. Besides, the study also explores how TMS impacts on team performance. This research conducted a field experiment and a total of 92 college students participated in an eight-week business simulation game. 19 teams each consisting of 4 or 5 members was either randomly assigned by the instructor in class A or voluntarily grouped by the participants in class B. Three-round questionnaires were collected from participants before- during-, and post-experiment. This research found that when team members perceive they are supported and connected by other people, the three dimensions of TMS in teams will be enhanced, which will in turn promote team performance. The managerial implications and research limitations conclude the study.
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