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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/51745

    Title: An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model
    Authors: Tsai,WH;Shaw,MJ;Fan,YW;Liu,JY;Lee,KC;Chen,HC
    Contributors: 企業管理學系
    Date: 2011
    Issue Date: 2012-03-27 19:04:14 (UTC+8)
    Publisher: 國立中央大學
    Abstract: In recent years many companies have improved their business performance and competitive position by implementation of enterprise resource planning (ERP) systems. This study goes beyond the boundaries of an individual organization to develop an integrated framework for successful implementation of ERP systems. We also discuss the internal/external facilitators which make this possible. Meanwhile, the authors utilize the SERVQUAL instrument, project management and information systems success theory in our empirically investigation of the roles and interdependent relationships of system vendors, consultants, project management and system performance, based on existing measures suitable for this study. The results reveal a significant causal relationship between system providers, implementation consultants and project management, and project to system performance, except directly from SERVQUAL to system performance. It is believed that an understanding of the relationships between the relevant factors for ERP success is necessary to satisfy the adopter's requirement, both practically and theoretically. (C) 2010 Elsevier B.V. All rights reserved.
    Appears in Collections:[企業管理學系] 期刊論文

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