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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/74742

    Title: 壽險業導入企業流程管理之研究-以F公司個案為例;Implementing Business Process Management in Life Insurance Industry: A Case Study of F Company
    Authors: 黃文晉;HUANG, WEN-CHIN
    Contributors: 資訊管理學系在職專班
    Keywords: 壽險業;企業流程管理;流程管理;保單;新契約;Life Insurance;Business Process Management;Process Management;Insurance Policy;New Contract
    Date: 2017-06-27
    Issue Date: 2017-10-27 14:38:02 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 企業流程管理(Business Process Management, BPM),是業務流程端到端(End to End)的管理,利用資訊科技運用在企業流程上的管理。藉由BPM系統的導入,可有效改善保險企業內部業務作業流程以及統整各獨立資訊系統,更進一步將企業內部作業流程與企業資訊系統透過流程設計、導入、監控、改善的循環,持續改善、優化企業作業流程。
    本研究以個案公司客戶服務二代系統導入BPM改善公司作業流程之過程與結果之經驗,希望作為未來研究的參考提供日後其他保險公司規劃BPM導入或建置平台作為參考。;Business Process Management (BPM) applies information technology to manage end-to-end business processes. It is capable of improving internal business operation processes and integrating individual information systems in insurance companies. It optimizes business operation processes through the circle of designing, importing, monitoring and improving. This research studies a second-generation customer service system. The system uses case images to integrate BPM and Rule Engine operation process of New Business, Premium collecting, Policy Servicing, and Claim. The process is remodeled through importing BPM step by step into the business architecture in order to achieve high efficiency.
    Although the second-generation customer service system introducing into the BPM was, the New Business operation process has optimized and simplified the underwriting procedure, and the filing procedure has also been optimized by using images to deal with cases arrangement. Besides, the best uses of costs of head count, time, and resource have been achieved. To sum up, this case study has provided experience regarding introducing a second-generation customer service system into the BPM for other insurance companies as a reference of adopting such a system in the future.
    Appears in Collections:[資訊管理學系碩士在職專班 ] 博碩士論文

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