| 摘要: | 企業因為在激烈的市場競爭中，只有提升核心競爭力才能實現持續盈利，企業只有具備持續盈利的能力才能生存下去，在大環境不景氣的時候，企業不能有夕陽心態必需要有創新及改善的核心能力，唯有不斷的改善並強化企業經營的體質來提高品質、降低成本、減少廢品、降低庫存、縮減交期、減少工時、提升作業優化、多能工培訓，以提升企業在市場的快速反應能力，才能在市場上取得競爭優勢，並創造出無可取代的企業地位。
這也因此，長久以來企業為了要落實強化基礎經營體質，很多企業開始以系統化的方式，譬如TPM全面生產管理（Total Productive Management）、TQM全面品質管理（Total Quality Management）、TLM全面精實管理（Total Lean Management）等等，開始推動持續改善讓工廠提高生產效率，大幅降低成本，減少設備短停及停機損失，培養多能工的計劃，以確保生產作業的正常進行，靈活對應突發事件，提高公司產品在市場的回應能力。
本研究藉由個案T公司多年來在TPM的改善領域當中，以探討持續改善活動對工廠績效之影響有哪些提升、推行之步驟邏輯、組織運作及運用目標展開PDCA管理循環有那些、推行之成功因素有那些，所得結論如下：
(1) 公司所有級別的全員參與
(2) 公司標準化制度與紀律
(3) “適時”的獎勵機制
關鍵字: 全面生產管理（TPM）、全面品質管理（TQM）、循環式管理（PDCA）
;Enterprises may only survive the fierce market competition with enhancing their core competitiveness to constantly make them profitable. Especially during the period of economic recession, the enterprises should not have the sunset industry in their mind, but with the active approach to boost their strength of Innovation and Improvement. To gain the competitive edge and become the irreplaceable position of enterprises in the market, enterprises need to improve and strengthen the enterprise constitution of management to improve quality, reduce cost/waste/inventory/delivery lead-time and working hours as well as optimize operation and train workers with multi-skills.
In order to enhancing the management constitution in the companies, many enterprises have begun to adopt systematic systems, such as TPM (Total Productive Management), TQM (Total Quality Management), TLM (Total Lean Management), etc. to drive continuous improvement on production efficiency, reducing the cost/equipment stop losses and multi-skilling program, ensuring the production operations and the flexible response to business contingence, increasing the company′s responsiveness in the market.
This study has been carried out by using the case, called Company T, where has been implementing TPM improvement system for many years, to explore the impact of continuous improvement activities on Plant Performance, Implementation logic, Organizational operations, Operational objectives with PDCA management cycle and the successful factors. The conclusions are as follows:
(1) Full participation of all levels of the company
(2) Company standardization system and discipline
(3) “Timely” reward mechanism
Keywords：Total Productive Management, Total Quality Management, PDCA |
