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|Authors: ||莊嘉郁;Chung, Chia-Yu|
|Keywords: ||企業流程再造;標竿學習;專案式矩陣組織;塗佈機械產業;Business process reengineering;Benchmarking;Projectized matrix organization;Coating machinery industry|
|Issue Date: ||2020-09-02 16:53:16 (UTC+8)|
|Abstract: ||台灣機械產業雖然在世界佔有舉足輕重的地位，但是90% 以上為中小型企業，欠缺大型國際化的優勢。近年歐、美、日機械朝向結合智慧製造及高精密自動化整合的高階市場發展，新興國家的機械產業則挾持市場優勢快速成長，造成全球機械的激烈競爭，對台灣的機械產業形成威脅和挑戰。|
本研究針對個案C公司之流程再造與專案式矩陣組織團隊運作，提出相應的建議。管理者必須謹慎的評估新流程所帶來的績效，並且不斷追蹤改善，進行整體企業人員的訓練與確立新流程的導入發展。;Although Taiwan′s machinery industry occupies a pivotal position in the world, more than 90% are small and medium-sized enterprises and lack the advantages of large-scale in-ternationalization. In recent years, European, American, and Japanese machinery has devel-oped toward a high-end market that integrates smart manufacturing and high-precision auto-mation integration. The machinery industry in emerging countries is rapidly growing with market advantages, resulting in fierce competition from global machinery and challenges to Taiwan′s machinery industry.
Coating machines are large-scale equipment with complicated manufacturing process, which is hard to be standardized. Because the manufacturing process is complex, competitors have high barriers to entry, and the machineries usually build strong relationships with their customers. If one can master the key of niche marketing by customizing development design and project management, as well as becoming customer′s strategic partner supplier, Taiwan′s coating machinery C company will become more competitive in the international machinery market.
The purpose of this research is mainly to improve the performance of Taiwan′s coating machine industry through “Benchmarking”, “Business process reengineering”, and “Projec-tized matrix organization”. This study reviews the definition of business process reengineering in the literature and finds out the key features. Through in-depth analysis of the development and operation process of C company and applying the process reengineering method proposed by scholars, the core manufacturing process is passed through diagnose and reformation, and the structure of project team in each department is reconstructed. With rationalization of operations and professional division of the team, the goal of shortening the customer′s delivery time can be achieved. In this way, the company can win the customer’s satisfaction, and to seize the opportunity in a fiercely competitive market.
This study proposes suggestions for the process reengineering of C company and the op-eration of projectized matrix organization team. Managers must carefully evaluate the per-formance of the new process, and continue to improve the process, as well as train the em-ployees within the company to firmly establish the introduction and development of the new process.
|Appears in Collections:||[高階主管企管（EMBA）碩士班] 博碩士論文|
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