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    题名: 透過社會資本促進知識整合:探討團隊中交互記憶系統的影響;Facilitate Knowledge Integration through Social Capital: Exploring the Impact of Transactive Memory Systems within IT Teams
    作者: 楊子奇;Yang, Tzu-Chi
    贡献者: 資訊管理學系
    关键词: 知識整合;團隊社會資本;交互記憶系統;Knowledge integration;Group social capital;Transactive memory system
    日期: 2023-07-27
    上传时间: 2023-10-04 16:07:39 (UTC+8)
    出版者: 國立中央大學
    摘要: 組織依靠團隊來解決複雜的任務和決策問題,因為團隊對於解決複雜問題的能力,遠高於個人。但是,團隊往往難以整合散佈在各成員間的知識資源和資訊。然而,先前的研究指出,團隊成員之間的社會互動,可以將團隊知識轉化為公開可獲取的資訊。因此,本研究提出,社會資本,被定義為個體或社會單位所擁有的關係網絡中的實際和潛 在資源總和,可以影響知識整合。本研究探討了社會資本的三個維度,即結構、關係和認知資本,如何與交互記憶系統(TMS)相關。TMS 被用來描述團隊中的集體知識管理。本研究將社會資本視為社交網絡,從而在相互關聯的社交連結的框架內,進行 TMS 的研究。

    此研究透過郵寄方法,獲取了台灣前 1,000 家製造業公司的調查數據以進行假說的驗證。研究結果證實了團隊社會資本對 TMS 產生了正向影響。此外,結果同樣顯示,TMS 的兩個維度——協調能力和信任度對知識整合有正向的推動效果。最後,我們基於研究的結果,提供了相關的學術、管理方面的實際意義。;Organizations rely on teams to solve complex tasks and decision-making problems. While teams are better equipped to handle complex problems than individuals, it is difficult for them to integrate knowledge resources and information scattered across team members. Social interactions among team members makes it possible to convert team knowledge into publicly accessible information. Social capital, defined as the sum of actual and potential resources embedded within, available through, and derived from the network of relationships possessed by an individual or social unit, can affect knowledge integration. This study investigates how the three dimensions of social capital, i.e., structural, relational, and cognitive, are related to transactive memory system (TMS) and then influence knowledge integration. TMS is used to describe collective knowledge management in teams. The study conceptualizes social capital as a social network, thus enabling the investigation of TMS within the framework of interconnected social connections.
    This study collected data from the top 1,000 manufacturing companies in Taiwan for hypothesis validation. The results substantiate the positive impact of team social capital on the Transactive Memory System (TMS). Furthermore, the findings also demonstrate that two dimensions of TMS - coordination and credibility, positively drive the process of knowledge integration. Finally, based on the results, we provide relevant theoretical and managerial implications.
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