| 摘要: | 本研究運用層級分析法和個案公司管理系統進行分析，目的在探討管理系統流程規劃的完善度。透過相關文獻整理，歸納出四大構面（文件化、異常處理、監測/量測、創新），建構了十一項具體的影響因素，並採用問卷調查、專家訪談以及層級分析法進行統計分析獲得各影響因素之權重，得出可用於評估管理系統流程完善度的整體架構。以個案公司為例，針對品質管理系統、環境管理系統與職業安全衛生管理系統進行實證研究。其結果顯示，文件化構面的評估較為完整，而創新構面的因素則較缺乏；而在品質、環境及職業安全衛生管理系統的流程規劃程度亦存在差異，以職業安全衛生管理系統規劃最為完善。整體而言，本研究的評估架構能夠針對不同的管理系統進行評估，進而提供跨組織、跨事業單位、跨管理流程的橫向評估比較，評估結果可作為組織改善的參考，有助於強化各系統流程規劃的完整性。;This study employed the analytic hierarchy process and analyzed a case company′s management systems in order to investigate the completeness of the management system process planning. Through a review of relevant literature, four major dimensions (documentation, nonconformity handling, monitoring/measurement, innovation) were derived, and eleven specific influencing factors were constructed. A questionnaire survey, expert interviews, and the analytic hierarchy process were used for statistical analysis to obtain the weights of the various influencing factors, resulting in an overall framework that can be used to assess the completeness of management system processes. Taking the case company as an example, an empirical study was conducted on the quality management system, environmental management system, and occupational health and safety management system. The results showed that the assessment of the documentation dimension was relatively complete, while the factors of the innovation dimension were relatively lacking. Additionally, there were differences in the extent of process planning between the quality, environmental, and occupational health and safety management systems, with the occupational health and safety management system being the most complete in terms of planning. Overall, the assessment framework proposed in this study can be used to evaluate different management systems, thereby providing a horizontal assessment and comparison across organizations, business units, and management processes. The assessment results can serve as a reference for organizations to improve and help enhance the integrity of the process planning for various systems. |
