以使用與滿足理論探討ChatGPT對學生學習績效之影響

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Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/95543

Title:	以使用與滿足理論探討ChatGPT對學生學習績效之影響
Authors:	游凱淳;YU, KAI-CHUN
Contributors:	資訊管理學系
Keywords:	ChatGPT;使用與滿足理論;數位信任;知覺價值;學習滿足感;學習績效;學習互動行為;ChatGPT;Uses and Gratifications Theory;Digital Trust;Perceived Value;Satisfaction;Learning Performance;Engagement Behavior
Date:	2024-07-22
Issue Date:	2024-10-09 17:00:07 (UTC+8)
Publisher:	國立中央大學
Abstract:	隨著人工智慧的崛起，生成式人工智慧已經在各個產業領域中大放異彩。尤其是在教育中更是有一席地位，因此，了解學生對於ChatGPT使用後的想法與該工具如何影響學生的學習績效成為當前重要研究議題。本研究發現針對學生對ChatGPT使用之相關研究仍有較大的研究缺口，並且也缺乏量化型的數據支持。因此，本研究運用使用與滿足理論並檢驗學生的學習績效與學習互動行為。本研究透過問卷調查收集並分析231份有效問卷，並使用smartPLS進行資料分析。此外，本研究透過深度訪談10為學生，以更深入釐清學生對ChatGPT抄襲爭議的看法。研究結果顯示學生對ChatGPT的數位信任(Digital Trust)與知覺價值(Perceived Value)都會對學生的學習滿足感有顯著的正向影響(p<0.001) ；而學習滿足感(Satisfaction)也對學生的學習績效(Learning Performance)與學習互動行為(Engagement Behavior)有顯著正向影響 (p<0.001) 。而根據訪談結果，發現在使用ChatGPT上，學生視其為輔助學習工具，且會特別避免做出抄襲行為。本研究結果可以幫助學校評估學生使用ChatGPT學習的必要性，以及釐清學生對ChatGPT抄襲爭議的看法，同時為OpenAI或其他希望在教育領域應用AI產品的組織提供有關學生觀點的參考依據。;With the rise of artificial intelligence, generative artificial intelligence has shown remarkable achievements across various industries. Particularly in education, it has gained significant prominence. Therefore, understanding students′ post-use perceptions of ChatGPT and how this tool influences their learning performance has become a critical research topic. This study identifies a substantial research gap in investigating students′ use of ChatGPT, coupled with a lack of quantitative data support. Hence, using the Uses and Gratifications Theory, this research examines students′ learning performance and engagement behavior. This study collected and analyzed 231 valid samples, and used smartPLS for data analysis. In addition, this study conducted in-depth interviews with 10 students to gain a deeper understanding of their perspectives on the ChatGPT plagiarism controversy. The results indicate that students′ digital trust and perceived value of ChatGPT significantly and positively influence on their satisfaction (p<0.001). Moreover, satisfaction also has a significant positive impact on students′ learning performance and engagement behavior (p<0.001). Based on the interview results, it was found that students perceive ChatGPT as an auxiliary learning tool and take special care to avoid engaging in plagiarism when using it. The results of this study can provide reference to schools evaluating the necessity of students using ChatGPT for learning, while also providing organizations such as OpenAI with valuable insights into student perspectives regarding the application of AI products in the education sector.
Appears in Collections:	[Graduate Institute of Information Management] Electronic Thesis & Dissertation

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