| 摘要: | 本研究旨在探討六標準差品質改善流程在提升網路交換器製程穩定性方面的應用效果。以個案公司為研究對象，透過實施DMAIC（定義、測量、分析、改善、控制）流程，對製程進行深入分析與改進。研究結果顯示，製程穩定性顯著提升，產品缺陷率明顯下降，員工參與度提高，客戶滿意度提升。此外，六標準差方法的導入促進了數據驅動的決策、持續改善文化的建立、跨部門協作的促進與資源配置的優化。針對個案公司，建議持續培訓與教育、建立績效評估機制、擴大應用範圍與強化數據管理能力。未來研究可聚焦於長期效益的評估、跨產業的比較研究、結合其他品質管理工具與組織文化的影響等方向。本研究成果可作為企業導入六標準差方法以提升製程穩定性與產品品質的參考。;This study aims to explore the effectiveness of applying the Six Sigma quality improvement process to enhance the process stability of network switches. Using Company A as the case subject, the DMAIC (Define, Measure, Analyze, Improve, Control) methodology was implemented to conduct an in-depth analysis and improvement of the manufacturing process. The results demonstrated a significant enhancement in process stability, a noticeable reduction in product defect rates, increased employee engagement, and improved customer satisfaction. Moreover, the introduction of the Six Sigma approach facilitated data-driven decision-making, the establishment of a continuous improvement culture, enhanced cross-departmental collaboration, and optimized resource allocation.
Based on the findings, several recommendations are proposed for Company A, including continued training and education, the establishment of performance evaluation mechanisms, the expansion of Six Sigma applications, and the strengthening of data management capabilities. Future research may focus on evaluating the long-term benefits, conducting cross-industry comparative studies, integrating other quality management tools, and exploring the influence of organizational culture. The results of this study can serve as a reference for enterprises seeking to implement Six Sigma to improve process stability and product quality. |
