團隊建構對團隊凝聚力與復原力之研究 ─以台灣某電腦公司品保處職員為例

NCU Institutional Repository > 管理學院 > 高階主管企管（EMBA）碩士班 > 博碩士論文 > Item 987654321/97926

jsp.display-item.identifier=請使用永久網址來引用或連結此文件: https://ir.lib.ncu.edu.tw/handle/987654321/97926

题名:	團隊建構對團隊凝聚力與復原力之研究 ─以台灣某電腦公司品保處職員為例
作者:	范姜仁信;Hsin, Fan Chiang Jen
贡献者:	高階主管企管碩士班
关键词:	團隊建構;凝聚力;復原力;Team building;Cohesion;Resilience
日期:	2025-05-08
上传时间:	2025-10-17 12:08:57 (UTC+8)
出版者:	國立中央大學
摘要:	在高度競爭的製造業環境中，團隊的凝聚力與復原力是維持公司持續穩健發產的重要關鍵。本研究以台灣某筆電代工廠品保處21名員工為對象，探討「團隊建構活動」對團隊凝聚力與復原力的影響機制。透過對部門感受的匿名書寫，設計出結構式的訪談問卷，並控制外部干擾變項（如薪酬調整、強制參與等），分析三項定制化團建活動（部門尾牙聚餐、目標制保齡球競賽、小組面對面談話）的介入效果中，活動前、後測的對照，來研究團建活動對凝聚力及復原力的影響。研究架構以「團隊建構活動」為自變項，聚焦自變項中的員工背景特徵（含年齡、星座、戶籍地、婚姻狀況、學歷等人口統計變量），並以凝聚力（人際溝通、同僚互助、團隊信念）與復原力（問題解決、同理心互動、樂觀情緒調整）作為依變項。質性資料透過匿名反饋與半結構訪談蒐集，量化數據則依活動前、後兩次問卷進行樣本分析。研究發現： 1. 非強制性活動設計有顯著提升參與意願（自願參加率達85%），且匿名反饋機制有助於降低員工防衛心態，提高數據真實性； 2. 聚餐活動的舉辦，有效強化了「人際溝通」與「問題解決」能力，其平均評分提升幅度達9~10%； 3. 人口變量中，「到職年資>1年」與「到職年資<1年」群體在活動參與的前後測結果呈現顯著差異，而星座特質、婚姻、戶籍、年齡等條件未有顯著影響。本研究驗證「計畫性的團建策略活動」結合「前後測設計」在筆電製造業品管團隊的有效性，建議企業應依據實際特性及狀況（如員工遇到問題需快速解決的能力提升需求），設計融合實務情境的團隊互動方案。此研究限制在於樣本規模較小，未來可擴展至跨部門或產業比較分析。;In a highly competitive manufacturing environment, team cohesion and resilience are important keys to maintaining a company′s continued steady production. This study took 21 employees of the quality department of a notebook OEM in Taiwan as subjects to explore the impact mechanism of "team building activities" on team cohesion and resilience. Through anonymous writing of department feelings, a structured interview questionnaire was designed, and external interference variables (such as salary adjustments, mandatory participation, etc.) were controlled, and the intervention effects of three customized team-building activities (department dinner party, goal-based bowling competition, and group face-to-face conversation) were analyzed by comparing the pre- and post-tests of the activities to study the impact of team-building activities on cohesion and resilience The research structure uses "team building activities" as the independent variable, focusing on employee background characteristics (including demographic variables such as age, zodiac sign, place of residence, marital status, education, etc.) in the independent variables, and uses cohesion (interpersonal communication, peer assistance, team belief) and resilience (problem solving, empathetic interaction, optimism adjustment) as dependent variables. Qualitative data were collected through anonymous feedback and structured interviews, while quantitative data were sample analyzed based on two questionnaires before and after the event. Research found: 1. The design of non-mandatory activities can significantly increase willingness to participate (the voluntary participation rate reaches 85%), and the anonymous feedback mechanism can help reduce employees’ defensive mentality and improve the authenticity of data; 2. The holding of dinner parties effectively strengthened "interpersonal communication" and "problem-solving" abilities, and the average score increased by 9~10%; 3. Among the demographic variables, the pre- and post-test results of activity participation between the "employment experience > 3 years" and "employment experience < 3 years" groups showed significant differences, while conditions such as constellation traits, marriage, household registration, and age had no significant impact. This study verifies the effectiveness of "planned team-building strategic activities" combined with "pre- and post-test design" in quality control teams in the notebook manufacturing industry. It is recommended that companies design team interaction plans that integrate practical situations based on actual characteristics and conditions (such as the ability improvement needs of employees who need to solve problems quickly). This study is limited by the small sample size and can be expanded to cross-sector or industry comparative analysis in the future.
显示于类别:	[高階主管企管（EMBA）碩士班] 博碩士論文

文件中的档案:

档案	描述	大小	格式	浏览次数
index.html		0Kb	HTML	14	检视/开启

在NCUIR中所有的数据项都受到原著作权保护.

社群 sharing

数据加载中.....