本研究聚焦於無人駕駛電動輪椅於臺灣醫療院所導入 MaaS（Mobility as a Service）商業模式的可行性與挑戰。隨著臺灣邁入超高齡社會，行動輔具的智慧化與自動化需求日益迫切。結合自駕技術與智慧平台的無人電動輪椅，具備提升醫療機構服務效率與改善病患就醫體驗的潛力。本研究採用個案研究法，以國際品牌 WHILL 為案例，透過半結構式深度訪談三類利害關係人（醫療院所管理者、潛在使用者與技術供應商），並輔以政策文件與文獻分析，從接受度、挑戰與制度環境三面向進行探討。研究結果指出：大型醫學中心對自動輪椅需求明確但受限於成本與管理資源；地區醫院傾向觀望導入成效；基層診所則多聚焦於無障礙環境改善而非先進輔具導入。此外，法規模糊、資安與責任歸屬亦為關鍵推動障礙。本研究建議，應推動跨部會政策協調、試辦補助機制與使用者教育，以加速醫療 MaaS 創新應用，並促進高齡友善之醫療移動環境之建立。;This study investigates the feasibility and challenges of introducing autonomous electric wheelchairs into Taiwan’s medical institutions through a Mobility as a Service (MaaS) business model. As Taiwan transitions into a super-aged society, the demand for intelligent and automated mobility aids is growing. Autonomous wheelchairs, integrating self-driving technologies and digital platforms, offer promising solutions to enhance hospital service efficiency and improve patient mobility experience. Using a case study methodology, this research examines the case of WHILL, a global leader in smart wheelchairs, through semi-structured interviews with three stakeholder groups—hospital administrators, potential users, and technology providers—supplemented by policy document analysis. The findings reveal that large medical centers have a clear demand for such innovations but face constraints in cost and operational management. Regional hospitals adopt a wait-and-see attitude, while local clinics prioritize basic accessibility improvements over advanced assistive devices. Key implementation barriers include regulatory ambiguity, data security concerns, and unclear liability attribution. The study recommends inter-ministerial policy coordination, pilot subsidies, and user education to accelerate the adoption of medical MaaS innovations and foster an age-friendly mobility environment in healthcare settings.
