為提升產品或服務之競爭力，品質是軟體開發專案的關鍵成功指標之一。然而對於中小型且是強矩陣的軟體組織而言，品保功能─特別是軟體測試部分，常因缺乏獨立部門或成本考量而受到弱化，導致專案測試執行不足，難以有效把關品質。為了協助資源有限的中小型軟體開發組織能持續落實品質管理，本研究應用能力成熟度整合模式（CMMI）的特定流程領域和制度化措施，並以台灣某家資通訊產業小型開發組織中的品保團隊為個案進行研究，進而設計並建立出一套有彈性且可永續發展的軟體測試管理流程。研究成果透過邀請外部專家透過問卷針對流程模型進行評估，確認其符合CMMI精神並適用於特定條件下的組織；內部使用者則透過訪談回饋實務應用上的感受與建議，並搭配企業關注的績效指標進行佐證，以了解該流程對組織的實際影響。研究結果發現，該模型不僅獲得專家評估認可，能提升品保團隊在開發流程中受到重視，並且促進跨部門溝通與早期問題發現。;To enhance the competitiveness of products or services, quality is a key success factor in software development projects. However, in small and medium-sized software organizations operating under a strong matrix structure, quality assurance — particularly software testing — is often weakened due to lack of departmentalization and/or cost-saving considerations, resulting in insufficient test execution. This study applies CMMI specific process areas and institutional practices to support resource-constrained organizations in sustaining quality management. A case study was conducted with the QA team of a small organization in Taiwan’s ICT industry to design and establish a flexible and sustainable software testing management process. The proposed model was evaluated through expert questionnaires to ensure alignment with CMMI principles and suitability for organizations under similar conditions. Internal users provided feedback via interviews, complemented by metrics prioritized by the company, to assess the model’s practical impact. The results indicate that the model received positive recognition from experts, enhances the visibility of QA in the development process, and facilitates cross-department collaboration and early issue identification.
