資訊系統專案需求分析階段風險因素與組織韌性之研究：技術-組織-環境觀點;A Study of Risk Factors and Organizational Resilience in Information System Project Requirement Analysis Phase: A Technology-Organization-Environment Perspective

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題名:	資訊系統專案需求分析階段風險因素與組織韌性之研究：技術-組織-環境觀點;A Study of Risk Factors and Organizational Resilience in Information System Project Requirement Analysis Phase: A Technology-Organization-Environment Perspective
作者:	劉信晨;Hsin-Chen, Liu
貢獻者:	資訊管理學系在職專班
關鍵詞:	專案管理;需求分析;風險因素;組織韌性;TOE 架構;專案失敗;Project Management;Requirements Analysis;Risk Factors;Organizational Resilience;TOE Framework;Project Failure
日期:	2025-07-08
上傳時間:	2025-10-17 12:32:30 (UTC+8)
出版者:	國立中央大學
摘要:	全球商業環境的快速變化與科技發展帶動企業數位轉型的不斷加速，資訊系統已成為維持組織競爭力的關鍵基礎設施。然而，資訊系統導入過程複雜且充滿挑戰，許多企業投入大量資源後仍未能獲得預期效益。過往文獻指出，專案成敗往往在初期階段就已埋下伏筆，尤其是需求分析階段的品質，對整體專案導入結果具有決定性影響。本研究主要探討企業在導入資訊系統時，為何經常在專案初期的需求分析階段就埋下失敗的風險。在數位轉型加速的當代企業環境中，導入如 ERP、CRM 等系統已成為提升營運效率與強化競爭力的重要策略，但實務上導入失敗的情況仍相當普遍。根據產業報告顯示，七成以上的資訊系統專案未能如預期的時間與品質完成，其中超過半數的問題源於需求分析階段的結構性缺陷。過去雖有不少研究強調導入策略與技術決策的重要性，然而，探討分析階段所面臨的實務困難與管理挑戰較為少見。儘管需求分析的重要性受到廣泛地實務認同，但在國內外針對此階段風險因素與韌性機制的系統性研究仍然有限，造成理論與實務間的明顯落差。本研究採用技術-組織-環境（Technology-Organization-Environment, TOE）整合性架構，透過深度訪談不同角色的專案參與者，包括：專案管理者、開發人員、使用者與高階管理者...等，探討需求分析階段的風險形成機制與防範策略。本研究特別聚焦於跨部門協作過程中的知識整合與溝通障礙，為文獻中較少被關注的領域提供新的觀點。;The rapid evolution of the global business environment and technological advancements have accelerated the pace of digital transformation in enterprises, making information systems a critical infrastructure for maintaining organizational competitiveness. However, the implementation of information systems is complex and fraught with challenges. Many organizations invest substantial resources without achieving the expected outcomes. In literature review, project success or failure is often determined in the early stages, particularly during requirements analysis, has a decisive impact on the overall outcome of the project implementation. This study explores why risks of failure are frequently embedded during the initial requirements analysis phase of information system projects. In the current business environment, where digital transformation is accelerating, the implementation of systems such as ERP and CRM has become a vital strategy for enhancing operational efficiency and strengthening competitiveness. Nonetheless, failures in system implementation remain common. Industry reports indicate that over 70% of information system projects fail to meet expected timelines and quality standards, with more than half of these issues stemming from structural deficiencies in the requirements analysis phase. While previous research has emphasized the importance of implementation strategies and technological decisions, fewer studies have addressed the practical difficulties and managerial challenges encountered during the analysis phase. Although the significance of requirements analysis is widely acknowledged in practice, systematic studies on its associated risk factors and resilience mechanisms remain limited, resulting in a notable gap between theory and practice. This study adopts the Technology-Organization-Environment (TOE) framework to conduct in-depth interviews with various project stakeholders—including project managers, developers, end users, and senior executives—to investigate the risk formation mechanisms and mitigation strategies in the requirements analysis phase. Special attention is given to knowledge integration and communication barriers in cross-departmental collaboration, offering new perspectives in an area that has received relatively little attention in existing literature.
顯示於類別:	[資訊管理學系碩士在職專班 ] 博碩士論文

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