A QFD Approach for Cloud Computing Evaluation and Selection in KMS: A Case Study

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题名:	A QFD Approach for Cloud Computing Evaluation and Selection in KMS: A Case Study
作者:	高信培;Liao, Chin-Nung;Kao, Hsing-Pei
贡献者:	管理學院工業管理研究所
关键词:	Analytic hierarchy process;analytical hierarchy process (AHP);Case studies;Case Study;Cloud computing;Customer services;Decision making;Goal programming;Information technology;Knowledge management;knowledge management systems (KMS);Management systems;multi-choice goal programming (MCGP);Multiple choice;Quality function deployment;quality function development (QFD)
日期:	2014-01-01
上传时间:	2026-04-21 13:41:08 (UTC+8)
出版者:	Atlantis Press International;Dordrecht: Springer Netherlands
摘要:	摘要： Cloud computing services are a new information technology trend for business applications in knowledge management systems (KMS). The link between cloud computing services and KMS is a new concept, and methods for selecting multiple choice goals of cloud computing service provider have lacked a formal reference framework. From the perspectives of customer needs and technology requirements, selecting the right cloud computing service supplier for KMS is a key strategic consideration. This paper presents an integrated analytical hierarchy process (AHP), quality function development (QFD) and multi-choice goal programming (MCGP) method to address the cloud computing service provider selection problem in KMS for information service. To show the practicality and usefulness of the proposed method, a case study of a Taiwanese textbook company is presented. This paper shows that the proposed model is a good decision-making tool for the selection of new information technology. 其他題名： Int J Comput Intell Syst 出版者： Dordrecht: Springer Netherlands 出版日期： 2014-10 出處： International journal of computational intelligence systems, 2014-10, Vol.7 (5), p.896-908 資源來源： Springer Nature OA Free Journals 版權： the authors 2014 版權： 2014. This work is licensed under https://creativecommons.org/licenses/by-nc/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. 識別號： ISSN: 1875-6891 識別號： ISSN: 1875-6883 識別號： EISSN: 1875-6883 識別號： DOI: 10.1080/18756891.2014.960233
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