影響台灣製造業績效表現之因素探討：精實、供應鏈敏捷性與服務效能的觀點

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巫巧如查詢紙本館藏

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企業管理學系

論文名稱

影響台灣製造業績效表現之因素探討：精實、供應鏈敏捷性與服務效能的觀點

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摘要(中)

本研究旨在探討精實管理和供應鏈敏捷性對有進行全球布局的台灣上市製造業之服務效能的影響，進一步了解有進行服務轉型的製造業者之財務績效表現如何，其中精實更拆分成技術導向的硬性精實與人本管理的軟性精實，分開探討兩者可能帶來的影響，並且提出一個整合的模型。

　　本研究以105份企業樣本來進行實證分析，探討硬性、軟性精實與供應鏈敏捷性的關係，以及三者在服務效能上的表現，是否能夠幫助製造業者提升財務績效。研究中是採用偏最小平方結構方程模型 (PLS-SEM) 此方法做分析，並建立一個將上述構面做結合的研究模型來進行驗證。確認硬性精實、軟性精實與供應鏈敏捷性是否為台灣上市製造業建立服務效能的前提，並且會對財務績效產生影響。

　　由於軟性精實時常被忽略或是比較不被看重，因此這是本研究將精實原則拆分成硬性精實與軟性精實做進一步研究的主因，並得出兩種精實對於供應鏈敏捷性和服務效能有不同程度的影響，最終研究結果顯示，製造業所建立出的服務效能，會對於財務績效有顯著的提升，但不同產業別、業務往來國家不同的製造業者則需要根據自身狀況做硬性精實、軟性精實與供應鏈敏捷性間的配置，以獲得最佳的財務績效。

摘要(英)

This study aims to explore the impact of lean management and supply chain agility on the service effectiveness of Taiwan′s publicly listed manufacturing companies with a global footprint. It further examines the financial performance of manufacturers undergoing service transformation. Lean management is divided into hard lean and soft lean to separately investigate their potential impacts and propose an integrated model.

　　Empirical analysis is conducted using a sample of 105 cases to examine the relationships among hard lean, soft lean, and supply chain agility, as well as their combined effect on service effectiveness and financial performance. The study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze and validate a research model that integrates these constructs. It aims to confirm whether hard lean, soft lean, and supply chain agility are prerequisites for establishing service effectiveness in Taiwan′s publicly listed manufacturing companies and whether these factors influence financial performance.

　　Since soft lean is often overlooked or undervalued, this study separates lean principles and finds that hard lean and soft lean have different degrees of impact on supply chain agility and service effectiveness. The final research results show that the service effectiveness established by manufacturers significantly enhances financial performance. However, manufacturers in different industries and with varying international business interactions need to adjust the configurations of hard lean, soft lean, and supply chain agility based on their specific situations.

關鍵字(中)

★ 硬性精實
★ 軟性精實
★ 供應鏈敏捷性
★ 服務效能
★ 財務績效

關鍵字(英)

★ Hard lean
★ Soft lean
★ Supply chain agility
★ Service effectiveness
★ Financial performance

論文目次

摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
圖目錄 vii
表目錄 viii
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的與範圍 2
第二章文獻回顧 4
2-1 精實 4
2-1-1 硬性精實 4
2-1-2 軟性精實 5
2-1-3 硬性精實與軟性精實 7
2-2 供應鏈敏捷性 7
2-3 精實與供應鏈敏捷性 8
2-4 財務績效 10
2-5 服務化 10
2-6 台灣製造業發展概況 12
2-6-1 產業概況 12
2-6-2 創新與研發投入 12
2-6-3 製造業轉服務化 12
第三章研究模型與方法 15
3-1 研究模型與研究假說 15
3-1-1 服務效能與財務績效 16
3-1-2 供應鏈敏捷性與服務效能 17
3-1-3 硬性、軟性精實與服務效能 18
3-1-4 硬性、軟性精實與供應鏈敏捷性 18
3-1-5 硬性、軟性精實與供應鏈敏捷性對服務效能 19
3-1-6 硬性與軟性精實對供應鏈敏捷性 19
3-2 研究構面之內涵 21
3-2-1硬性精實構面 21
3-2-2軟性精實構面 23
3-2-3 供應鏈敏捷性構面 25
3-2-4 服務效能構面 26
3-2-5 財務績效構面 26
3-3 統計分析方法 27
3-3-1 偏最小平方法的統計特性與優勢 27
3-3-2 測量模型 29
3-3-3 結構模型 30
3-3-4 中介效果(Mediation Effect) 32
3-4 研究方法 32
3-4-1 次級資料法 32
3-4-2 尺度衡量法 33
3-4-3 研究樣本 33
第四章研究分析與研究論述 35
4-1 敘述性統計分析 35
4-1-1 企業基本資料 35
4-1-2 模型中的各項統計數據分析 37
4-2 測量模型統計分析 40
4-2-1 信度及效度分析 41
4-2-2 區別效度分析 43
4-3 結構模型分析 44
4-3-1 共線性分析 44
4-3-2 路徑分析 44
4-3-3 模型解釋力分析 45
4-4 中介效果分析 46
4-5 檢驗結果整理 46
4-6 研究論述 47
4-6-1 服務效能與財務績效的關係 47
4-6-2 供應鏈敏捷性與服務效能的關係 48
4-6-3 硬性精實及軟性精實與服務效能的關係 49
4-6-4 硬性精實及軟性精實與供應鏈敏捷性的關係 50
4-6-5 硬性精實及軟性精實透過供應鏈敏捷性與服務效能的關係 50
4-6-6 硬性精實透過軟性精實與供應鏈敏捷性的關係 51
第五章結論與後續研究 52
5-1 研究結論 52
5-2 學術意涵 52
5-3 實務意涵 53
5-4 研究限制與後續研究 54
參考文獻 55

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指導教授

呂俊德(Jun-Der Leu)

審核日期

2024-7-16

推文