摘要： Employees with service orientations can achieve higher service performance and create a competitive advantage for a company. The service process in the food and beverage industry is delivered by front-line employees who wield considerable authority in dealing with customers' special requests and demands. Psychological empowerment is recognized as employee feelings of empowerment and is able to elevate employees' self-recognition in the work place, improve efficiency, and increase employee self-respect. This could be an important antecedent of service orientations. This study aimed to explore employees' demographic characteristics and psychological empowerment as the antecedent factors of service orientations in the food and beverage industry. 出版者： Routledge 出版日期： 2016-05-26 出處： Journal of foodservice business research, 2016-05, Vol.19 (3), p.298-314 資源來源： Taylor & Francis Journals Auto-Holdings Collection 版權： 2016 Taylor & Francis 2016 識別號： ISSN: 1537-8020 識別號： ISSN: 1537-8039 識別號： EISSN: 1537-8039 識別號： DOI: 10.1080/15378020.2016.1178047
