運用品質機能展開管理企業運籌活動; Application of Quality Function Deployment On Logistic Management

NCUIR > School of Management at National Central University > Executive Master of Business Administration > Electronic Thesis & Dissertation > Item 987654321/11529

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/11529

Title:	運用品質機能展開管理企業運籌活動;Application of Quality Function Deployment On Logistic Management
Authors:	吳昭仁;Chao-Jen Wu
Contributors:	企業管理學系碩士在職專班
Keywords:	運籌管理;品質機能展開;分析層級程序法;平衡計分卡;Balance Score Card;Quality Function Deployment;AHP;Logistic Management
Date:	2004-12-24
Issue Date:	2009-09-22 14:23:42 (UTC+8)
Publisher:	國立中央大學圖書館
Abstract:	在全球化的浪潮與企業競爭激烈的環境下，運籌管理的重要性與日俱增，運籌管理係將企業從需求預測、物料採購直到貨物送達顧客等一系列的運籌活動，進行規劃、整合、及執行之管理動作，如何做好其中各個環節的工作已有許多相關的研究完成或正在進行中，然而較缺乏一個系統化的整合方法。本研究以品質機能展開為基礎，運用其系統性之分析架構，將運籌管理的績效目標與各種運籌作業結合，進行整體之分析評估，幫助管理者進行目標選擇、作業規劃及績效監控等重要工作。在運籌績效方面以Kaplan 和 Norton(1996)所提出的平衡計分卡做為引導規劃與評估績效的指標，並以Thomas Saaty教授所發展的分析層級程序法來決定各績效指標的權重。研究最終以個案研討方式驗證所提出之系統性整合模式，得到三項主要結果： (1)本模式對於運籌管理引進平衡計分卡之財務、顧客、企業內部流程、學習與成長四構面方式，並採用AHP量化技術以決定最關鍵、最具代表性之因子，有助於建立一個符合客觀、邏輯性、整體性的績效管理架構。 (2)運用品質機能展開技術，能夠有系統地結合績效目標與各項運籌作業，並分析兩者關係，找出核心關鍵並評估各種解決方案，彌補了多數平衡計分卡管理架構僅止於描述績效指標之不足，因而更能夠將指標運用在指導實際的企業運作上。 (3)將企業實際的運籌績效以所提出的平衡計分卡架構及權重進行評估及監控，將方便管理者追蹤績效發展，並能適時地加以調整。 Owing to severe global business competition, logistics management has thus become emergent. There are many studies dealing with this topic, but few of them are integrated. This thesis uses Quality Function Deployment as an integrated construct for understanding logistic-performance requirements and establishing priorities of logistic activities. In logistics-performance requirements, this thesis uses Balanced Score Card, a strategic management tool developed by Kaplan and Norton, as a multi-dimension performance framework. In order to improve the objectivity of QFD, the thesis adopts the method of Analytic Hierarchy Process (AHP) to collect and analyze the opinions from experts and practitioners and calculate the weights of all indicators. Finally, one electronic company is cited to evidence the feasibility of this integrated construct.
Appears in Collections:	[Executive Master of Business Administration] Electronic Thesis & Dissertation

Files in This Item:

File	Size	Format

社群 sharing

Loading...