委外維修服務與品質管理;Repair Service Outsourcing and Quality Management

NCUIR > School of Management at National Central University > Executive Master of Business Administration > Electronic Thesis & Dissertation > Item 987654321/63642

Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/63642

Title:	委外維修服務與品質管理;Repair Service Outsourcing and Quality Management
Authors:	白暉平;Bai,Hui-Ping
Contributors:	企業管理學系碩士在職專班
Keywords:	品質管理;委外;維修服務;面板;Outsourcing;Quality Management;Repair Service;TFT-LCD
Date:	2009-01-14
Issue Date:	2014-05-08 15:14:35 (UTC+8)
Publisher:	國立中央大學
Abstract:	本研究以台灣TFT-LCD面板產業的委外維修服務為個案進行分析，並探討產業內的委外維修服務的經營模式及管理。面板產業為我國重點產業，其服務性質兼具零組件技術支援特性及半成品的維修服務特性。此研究以A光電公司為個案來探討其委外維修服務對組織管理的影響、後勤支援及品質管理、稽核、提供委外維修服務企業的營運等。在針對產業及個案進行研究、分析後，本研究整理出數個研究發現，可供產業界在做維修服務決策參考用。本研究所獲得結論： 1.委外維修服務改變維修服務組織管理 2.產業的垂直整合影響委外維修服務的合作模式 3.材料準備模式改變對服務品質的影響 4.維修服務價格內涵的改變了逆物流的運作 5.保證轉嫁對產業的維修服務模式、品質的影響 6.維修服務的決策得視企業狀況決定目前有很多研究探討TFT-LCD面板產業，本研究為首次針對台灣TFT-LCD面板產業的維修服務做詳細描述與探討。 ;This study base on TFT-LCD panel industry’s outsourcing repair service at Taiwan, and to explore the management of outsourcing repair service. TFT-LCD panel is Taiwan's important industry, the service component which is including technical support for component and repair service for semi-finished products. This case study to explore the outsourcing repair service management, logistics support and quality management and audit for service party. Also include the service operation of repair service provider. In response to industry and case study analysis, this study sorted out a number of studies found that the industry can do in the service with reference to the decision-making. From the study we drew the following conclusions: 1.Service management change cause by outsource repair service. 2.Vertical Integrated of TFT-LCD panel industry impact outsourcing repair service model 3.Material preparing model influence service quality. 4.Repair service quotation change reverse logistic operation 5.Warranty Pass-Through impact repair service model and quality 6.Industry have to review its status before decide to outsource repair service. At present, there are many researches to analysis TFT-LCD panel industry; this is first time to do detail analysis for outsourcing repair service of Taiwan’s TFT-LCD panel industry.
Appears in Collections:	[Executive Master of Business Administration] Electronic Thesis & Dissertation

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