隨著時代快速變遷，企業唯有持續交付創新且具高價值的產品，方能維持市場競爭力，尤以變動迅速的軟體開發環境為甚。具備勞動敏捷性特質之開發人員因而成為關鍵角色，如何有效提升其勞動敏捷性，亦成為當前極需關注的核心議題。有鑑於此，本研究結合社會支持相關理論與模型，探討不同類型之社會支持是否能協助開發人員因應工作挑戰，並促進其正向行為表現。同時，引入外控取向作為調節變項，進一步探討個體特質在社會支持與勞動敏捷性關係中的影響機制，從而建構一套整合勞動敏捷性、社會支持與外控取向的創新研究模型，以補足過往文獻的不足。 本研究透過問卷調查法蒐集樣本資料，共回收312份有效問卷，並採用偏最小平方法結構方程模型 (PLS-SEM) 進行資料分析與假說驗證。研究結果顯示，資訊性支持、情感性支持與評估性支持皆對勞動敏捷性產生正向且顯著的影響。對於未達顯著水準之假說，亦有進行深入討論與合理解釋。 整體而言，本研究有助於豐富軟體開發領域中關於社會支持、開發人員個人行為表現與特質之理論探討，並可作為實務上進行資源配置與組織規劃之參考依據。最後，針對研究限制，提出相應之未來研究方向，以供後續實務與學術研究發展。;In an era of rapid change, enterprises must continuously deliver innovative, high-value products to remain competitive—especially in the fast-paced software development environment. Accordingly, developers with workforce agility have become key players, and enhancing their agility has emerged as a critical issue. This study integrates theories and models of social support to explore whether various types of support can help developers cope with work challenges and foster positive behavioral outcomes. The concept of external locus of control is also introduced as a moderating variable to examine how individual traits influence the relationship between social support and workforce agility, thereby addressing gaps in existing literature through the construction of an integrated research model. A total of 312 valid responses were collected via questionnaire, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that informational, emotional, and appraisal support each have a significant positive impact on workforce agility. In addition, non-significant hypotheses are also thoroughly discussed and reasonably interpreted. Overall, this study contributes to theoretical discourse on social support, personal traits, and behavioral outcomes in software development, while offering practical implications for organizational planning and resource allocation. Future research directions are also proposed as a foundation for continued academic inquiry and practical advancement.
