摘要： •The importance of logistics customer service is a key successful factor in supply chain management.•Logistics management has become a constituent part of supply chain management.•This paper integrates FEAHP, QFD and MSGP for solving the logistics service selection problems.•Integrated advantage allows decision-maker to set multiple aspiration levels for logistics service and action selection. Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The advantage of the method includes the consideration of various logistics goals and the flexibility of setting multi-aspiration levels of evaluation criteria. 出版者： New York: Elsevier Ltd 出版日期： 2014-02 出處： Computers & industrial engineering, 2014-02, Vol.68, p.54-64 資源來源： Elsevier ScienceDirect Journals Complete 版權： 2013 Elsevier Ltd 版權： Copyright Pergamon Press Inc. Feb 2014 識別號： ISSN: 0360-8352 識別號： EISSN: 1879-0550 識別號： DOI: 10.1016/j.cie.2013.12.001 識別號： CODEN: CINDDL
