以二階段法探討會議流模式對高等教育軟實力培養之影響

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葉鎧(Kai Ye) 查詢紙本館藏

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資訊管理學系

論文名稱

以二階段法探討會議流模式對高等教育軟實力培養之影響
(Investigation of the Relationship BetweenMeetings-Flow Approach and the Acquisitionof Soft Skills in Higher Education: A Two-Stage Approach)

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摘要(中)

在目前科技產業如此蓬勃的環境下，許多企業的管理者為了資訊人員能有更好的工作效率，開始強調一名IT (Information Technology, IT) 人員若僅具備良好的專業技術能力 (如：程式撰寫經驗、資料庫維護…等) ，已非唯一影響IT人員工作效率及品質的重要因素。而許多管理者也提出目前的員工普遍缺乏溝通、團隊、組織…等，人與人互動能力之不足。而這些非技術性能力，有學者稱之為軟實力 (Soft Skills) 亦即能夠輔助本身技術能力的表現，使工作更加有效率之能力。而高等教育為了呼應目前業界對於員工技能的需求，除既有專業技術能力之訓練外，也開始利用各種方式 (如：改變課程設計、運用教學輔助工具…等) 來培養學生軟實力。
因此，本研究根據有學者曾提出之會議流模式，將其運作於課程中作為教學輔助工具，並探討會議流模式對學生軟實力培養之影響。本研究分為兩個階段：第一階段，透過質性研究訪談之方法了解學生對於使用會議流模式後的內心感受及探討運作期間學生的行為模式。第二階段，透過改良目前已存在之會議流模式系統雛型，藉由第一階段研究之結果及學生在操作會議流系統雛型之建議，將目前會議流模式系統雛型改良為能加強培養學生軟實力之教學工具，再透過科技接受模式驗證該系統。最後，本研究針對現有會議流模式之運用與研究限制進行討論，並提出未來研究的可能方向。

摘要(英)

Nowadays, in the information technology industry field, many managers have noticed that promoting IT staffs quality and make efficiency of work should not only focus on ─hard skills∥. They found that most of the employees are short of the abilities of communication, teamwork, organization and so on. Some scholars termed these abilities ─soft skills∥. Soft skills can support the performance of hard skills and make the work more efficient. For responding to the needs of the information technology industry, higher education not only trains students’ hard skills, but also cultivates soft skills by many ways.
Therefore, in order to cultivate student’s soft skills, this study will use meetings-flow approach (MFA) as a teaching aid to investigate the relationship between MFA and acquisition of soft skills in higher education. This study use two-stage approach as the research strategy. At the first stage, this study will use in-depth interview of qualitative research to understand student’s experience and the cause of their behavior after they used MFA. At the second stage, this research uses the result and the feedback from the first stage to improve the meetings-flow approach system. Through these improvements, the MFA system can much more meet the needs of enhancing user’s soft skills.

關鍵字(中)

★ 會議流模式
★ 教學輔助工具
★ 軟實力
★ 高等教育
★ 個案研究
★ 二階段法

關鍵字(英)

★ Meetings-Flow Approach
★ Teaching Aid
★ Soft Skills
★ Higher Education
★ Case Study
★ Two-Stage Approach

論文目次

目錄
中文摘要 ................................................................................................................................ i
Abstract ................................................................................................................................. ii
目錄 ...................................................................................................................................... iv
圖目錄 ................................................................................................................................... v
表目錄 .................................................................................................................................. vi
第一章、緒論................................................................................................................ 1
1.1 研究背景 ........................................................................................................... 1
1.2 研究動機與問題 ............................................................................................... 2
1.3 研究目的與重要性 ........................................................................................... 3
1.4 研究範圍與方法 ............................................................................................... 4
1.5 研究限制 ........................................................................................................... 4
1.6 論文架構 ........................................................................................................... 5
第二章、文獻探討 ........................................................................................................ 6
2.1 高等資訊教育 ................................................................................................... 6
2.1.1 資訊教育的趨勢與議題 ............................................................................. 7
2.2軟實力的培育 .......................................................................................................... 7
2.2.1 溝通 ............................................................................................................ 9
2.2.2 領導 .......................................................................................................... 10
2.2.3 團隊工作 .................................................................................................. 13
2.2.4 規劃能力 .................................................................................................. 15
2.3 會議流模式 ..................................................................................................... 16
2.3.1 會議流概念 .............................................................................................. 16
2.3.2 建置會議流 .............................................................................................. 18
第三章、研究方法 ...................................................................................................... 21
3.1 研究方法之選擇 ............................................................................................. 21
3.1.1 個案研究法 .............................................................................................. 23
3.1.2 質性研究 .................................................................................................. 26
3.2 研究者概述 ..................................................................................................... 28
3.3 研究工具 ......................................................................................................... 29
3.3.1 研究參與者 .............................................................................................. 31
3.4 資料蒐集方法 ................................................................................................. 32
3.5資料分析方法及程序 ............................................................................................ 34
3.5.1 開放編碼 (Open Coding) ......................................................................... 34
3.5.2 主軸編碼 (Axial Coding) ......................................................................... 35
3.6 研究嚴謹度 ..................................................................................................... 36
第四章、研究個案描述 .............................................................................................. 38
二階段法探討會議流模式對軟實力培養之影響
iv
4.1 個案描述 ......................................................................................................... 38
4.2 個案成員與訪談設計...................................................................................... 38
4.3 學生團隊介紹 ................................................................................................. 40
4.4 研究流程 ......................................................................................................... 40
第五章、系統展示 ...................................................................................................... 43
5.1 系統需求來源 ................................................................................................. 43
5.2 運作會議流模式之流程 .................................................................................. 43
5.3 系統功能展示 ............................................................................................... 44
5.3.1 建置會議流模式 ...................................................................................... 45
5.3.2 運作會議流模式..................................................................................... 49
5.3.3 附加功能 ................................................................................................ 51
第六章、分析與討論 .................................................................................................. 53
6.1 會議流模式之訪談分析結果 .......................................................................... 53
6.1.1 溝通 .......................................................................................................... 53
6.1.2 領導能力 .................................................................................................. 56
6.1.3 團隊工作 .................................................................................................. 58
6.1.4 規劃能力 .................................................................................................. 59
6.2 教師及助教觀點分析...................................................................................... 60
6.2.1 授課教師訪談內容分析 ........................................................................... 61
6.2.2 課程助教訪談內容分析 ........................................................................... 63
6.3 系統化會議流模式之訪談分析 ...................................................................... 63
6.3.1 認知有用性(Perceived usefulness) ........................................................... 64
6.3.2 認知易用性(Perceived ease of use) ........................................................... 65
6.3.3 系統訪談彙整 .......................................................................................... 66
第七章、研究結論 ...................................................................................................... 67
7.1 研究結論與貢獻 ............................................................................................. 67
7.2 研究限制 ......................................................................................................... 68
7.3 未來方向 ......................................................................................................... 69
參考文獻 ............................................................................................................................. 70
附錄本研究使用之表單 .................................................................................................... 75

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指導教授

陳仲儼(Chung-Yang Chen)

審核日期

2012-7-23

推文