設計具同理心與幽默的虛擬人結合情緒互動機制以幫助學生學習

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莊蕙郡(Hui-chun Chuang) 查詢紙本館藏

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論文名稱

設計具同理心與幽默的虛擬人結合情緒互動機制以幫助學生學習
(Design an Empathic and Humorous Virtual Human with Emotional Interaction Mechanism to Help Students)

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摘要(中)

學生的情緒會影響學習的動機、成效，所以能夠幫助學生處理他們的情緒是非常重
要的。但是目前數位學習環境往往著重於教學指令的設計和教材內容的傳遞，而忽略了
學生在學習期間中的情緒。而現在有越來越多研究將情緒因素加入到人機互動介面中。
研究指出同理心降低使用者在操作電腦上時遇到的像是生氣、挫折等的負面情緒，而幽
默能夠消除學生在學習時的產生的像是焦慮、壓力或是緊張等的負面情感。因此，本論
文設計一個有情緒互動機制的學習系統並使用具同理心及幽默虛擬人物來回應學生的
情緒，讓虛擬人依據學生的不同情緒給予不同的同理心及幽默回應，我們希望能藉此來
幫助學生提升他們的學習情緒，並增加他們的注意力及學習成效。而初步的實驗結果顯
示這種設計能改善學習者在學習中的情緒，並增進使用學習系統動機和意願。

摘要(英)

Students’ emotions in learning have a significant impact on motivation and learning outcomes. It is very important to help students to deal with their emotions. But current e-learning systems often lack many features of profound affection, and fail to provide suitable emotional interaction. There are more and more researches about affective Human-Computer interface. Existed studies indicate that empathy can reduce user’s negative emotions such anger, frustration which they encountered in using computers. And humor can decrease students’ negative emotions such anxiety, stress or tension in learning. Therefore, we want to design a virtual human that uses empathy and humor to respond to students’ emotional states. The virtual human can give different feedbacks according to students’ different emotional states. We hope the design can increase students’ motivation, attention and outcome in learning. The preliminary experimental results show that the virtual human with empathy and humor can help students deal with negative emotions, enhance their motivation and make them willing to use the learning system.

關鍵字(中)

★ 虛擬人
★ 數位學習
★ 同理心
★ 幽默

關鍵字(英)

★ virtual human
★ e-learning
★ empathy
★ humor

論文目次

摘要 i
Abstract ii
誌謝 iii
目錄 iv
圖目錄 vi
表目錄 vii
一、緒論 1
1-1研究背景 1
1-1-1電腦學習環境 1
1-1-2人機情緒互動 1
1-1-3虛擬人物的發展 2
1-2研究動機 3
1-3研究目標 3
1-4問題與對策 4
1-5論文架構 6
二、相關研究與理論 7
2-1情緒互動系統相關研究 7
2-2代理人相關研究 8
2-2-1代理人的定義 8
2-2-2代理人運用在學習方面之研究 8
2-2-3同理心代理人的相關研究 10
2-2-4幽默代理人之研究 11
2-3同理心理論 12
2-4幽默理論 13
三、人機互動分析 15
3-1 Contextual Inquiry 15
3-2 Task Analysis 16
四、系統設計與實作 19
4-1情緒按鈕設計 19
4-2同理心回應 20
4-3幽默回應設計 21
4-4虛擬人表情與肢體動作設計 22
4-5系統互動流程設計 25
4-6虛擬人物製作 27
4-7學習系統架構與製作 29
五、實驗與討論 32
5-1實驗背景 32
5-2實驗目的 33
5-3實驗設計 33
5-4結果與討論 34
六、結論 41
參考文獻 42

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指導教授

陳國棟(Gwo-dong Chen)

審核日期

2010-7-25

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