參考文獻 |
中文部分
林鉦棽和凌欣慧,2004,「生涯階段、專業承諾、組織承諾對組織退卻行為與公民行為的影響」,管理研究學報,4(2), 271-310頁。
汪美伶和鄭雯憶,2007,「組織支持與服務導向 OCB-服務氣候之干擾角色」,人力資源管理學報,7(4),71-93頁。
汪美伶,2009,「組織支持與市場導向人力資源管理活動對服務導向組織公民行為的影響」,東吳經濟商學學報,64,57-92頁。
李瑞華、張芙美、賴惠玲和李茹萍,「臺東縣公共衛生護理人員專業承諾與工作價值觀之探討」,志為護理,7(2),79-92頁。
洪瑞斌和劉兆明,2003,「工作價值觀研究在台灣之回顧與展望 」,應用心理研究,19,211-250頁。
吳鐵雄、劉佑星、李坤崇和歐慧敏,1995,「工作價值觀量表之編製初步報告」,測驗年刊,19,227-244頁。
吳政達、湯家偉和羅清水,2007,「心理契約、組織公平、組織信任與組織公民行為結構關係之驗證-以臺北地區國民中學學校組織為例」,教育政策論壇,10(1),133-159頁。
莊修田,2002,「室內設計業者工作價值觀、專業承諾、工作投入與改行傾向關係之研究」,人力資源管理學報,2(2),1-18頁。
黃家齊,「人力資源管理活動、雇用關係與員工反應之關聯性研究-心理契約觀點」,管理學報,20(3),483-514頁。
高瑞新,2007,「工作滿意度、服務行為與警察服務品質關聯性之研究-以高雄港務警察局為例」,朝陽商管評論,6(1),99-132頁。
陳春希、高瑞新和湯雅云,2009,「我國港務警政機構的人力資源管理實務、人力資本與服務品質關係之研究」,人力資源管理學報,9(2),53-74頁。
陳春希和高瑞新,2010,「警專學生的工作價值觀與服務導向組織公民行為-組織信任的中介效果」,當代教育研究季刊,18(4),213-257頁。
陳春希、李旭梅、鄭晉昌和魏裕興,2009,「工作身份、角色衝突與組織承諾對組織公民行為影響之探究-以臺灣高速鐵路BOT計畫案為例」,輔仁管理評論,16(1),1-18頁。
張順發和羅希哲,2005,「國小教師工作價值觀與組織承諾關係之研究」,國立嘉義大學國民教育研究學報,14, 79-111頁。
葉穎蓉,2004,「由心理契約檢視員工工作身份對工作態度與行為的影響-以公部門的約聘人員為例」,人力資源管理學報,4(4),105-129頁。
翁良杰、賴薏筑和李怡靜,2010,「過猶不及之失:主管與部屬間交換關係與服務導向組織公民行為間曲線關係之研究」,人力資源管理學報,10(1),29-52頁。
嚴秀茹、林育理和戴淑賢,2004,「服務氣候對服務導向公民行為之影響歷程探討─心理授權與角色界定之中介模式」,管理評論,23(1),25-48頁。
英文部分
Adams, J.S., (1965). Advances in experimental social psychology. In L. Berkowitz (Eds.),Inequity in Social Exchange (pp. 267-299). New York: Academic Press.
Aggarwal, U., & Bhargava, S. (2009). Reviewing the relationship between human resource practices and psychological contract and their impact on employee attitude and behaviours: A conceptual model. Journal of European Industrial Training, 33(1), 4-31.
Almer, E.D., Higgs, J.L., & Hooks, K.L. (2005). A theoretical framework of the relationship between public accounting firms and their auditors. Behavioral Research in Accounting, 17(1), 1-22.
Alpert, G.P., & Dunham, R.G. (1997). Policing Urban America. Waveland Press, IL: Lake Zurich.
Aranya, N., Pollock, J., & Amernic, J. (1981). An examination of professional commitment in public accounting. Accounting, Organizations and Society, 6(4), 271-280.
Argyris, C. (1960). Understanding Organizational Behavior. Homewood, IL: Dorsey Press, Inc.
Arnold, J. (1996). The psychological contract: A concept in need of closer scrutiny?
European. Journal of Work and Organizational Psychology, 5(4), 511-520.
Atkinson, C. (2007). Trust and the psychological contract. Employee Relations, 29(3), 227-246.
Aygűn, Z.K., Arslan, M., & Gűney, S. (2008). Work values of Turkish and American university students. Journal of Business Ethics, 80(1), 205-223.
Bagozzi, R.P. (1992). The self-regulation of attitudes, intentions, and behavior. Social Psychology Quarterly, 55(2), 178-204.
Bagozzi, R.P., & Yi, Y. (1988). On the use of structural equation model in experimental designs. Journal of Marketing Research, 72(4), 271-284.
Barnard, C.I. (1938). The Functions of the Executive. Cambridge, MA: Harvard University Press.
Baron, R.M., & Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Barlow, D., & Barlow, M. (2000). Police in a Multicultural Society: An American Story. Waveland, IL: Prospect Heights.
Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: The relationship between affect and ‘citizenship’ . Academy of Management Journal, 26(4),
587-595.
Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in
Marketing, 13(2), 139-161.
Bentler, P.M. (1990). Comparative fit indexes in
structural models. Psychological Bulletin, 107(2), 238-246.
Bettencourt, L.A., & Brown, S.W. (1997). Contact
employees: Relationships among workplace fairness, job satisfaction, and prosocial service behaviors. Journal of Retailing, 73(1), 39-61.
Bettencourt, L.A., Gwinner, K.P., & Meuter, M. L. (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship
behaviors. Journal of Applied Psychology, 86(1), 29-41.
Bienstock, C.C., DeMoranville, C.W., & Smith, R.K. (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing, 17(4/5), 357-378.
Bittner, E. (1980). The Functions of the Police in Modern Society. Olgeschlager, MA: Gunn, and Hain, Cambridge.
Bitner, M.J., Booms, B.H., & Tetreault, M.S. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), 71-84.
Black, B. (1994). Culture and effort: British and Irish work-related values and attitudes. International Journal of Human Resource Management, 5(4), 875-892.
Blau, P. (1964). Exchange and Power in Social Life. New York: Wiley.
Blau, G.J. (1985). Relationship of extrinsic, intrinsic, and demographic predictors to various types of withdrawal behaviors. Journal of Applied Psychology, 70(3), 442-450.
Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W.C., Borman, & Associates (Eds),Personnel Selection in Organization (pp. 71-98). San Francisco: Jossey-Bass.
Bowen, D.E., & Schneider, B. (1985). Boundary-spanning-role employees and the service encounter: Some guidelines for management and research. In J.A. Czepiel, M.R.
Solomon, & C. Surprenant (Eds.), The Service Encounter (pp. 127-147). Lexington, MA: Heath.
Brooks, L. (1999). Organisational Behavior. London: Pitman Publishing.
Brown, D. (2002). The role of work and cultural values in occupational choice, satisfaction, and success: A theoretical statement. Journal of Counseling & Development, 80(1), 48-56.
Chappell, A.T. (2008). Police academy training: Comparing across curricula. Policing: An International Journal of Police Strategies & Management, 31(1), 36-56.
Coates, N. (1987). The Confucian ethic and the spirit of Japanese capitalism. Leadership and Organization and Development Journal, 8(1), 17-22.
Coyle-Shapiro, J., & Kessler, I. (2000). Consequences of the psychological contract for the employment relationship: A large scale survey. Journal of Management Studies, 37(7), 903-930.
Dawis, R.V., & Lofquist, L. (1984). A Psychological Theory of Work Adjustment. Minneapolis: University of Mineapolis Press.
De Meuse, K.P., Bergmann, T.J., & Lester, S.W. (2001). An investigation of the relational components of the psychological contract across time, generation and employment status. Journal of Managerial Issues, 13(1), 102-118.
De Vos, A., Buyens, D., & Schalk, R. (2003). Psychological contract development during organizational socialization: Adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24(5), 537-599.
Dimitriades, Z.S. (2007). The influence of service climate and job involvement on customer-oriented organizational citizenship behavior in Greek service organizations:
A survey. Employee Relations, 29(5), 469-491.
Edwards, J.R. (1996). An examination of competing versions of the person-environment fit approach to stress. Academy of Management Journal, 39(2), 292-339.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
Elias, R. (2008). Auditing students’ professional commitment and anticipatory socialization and their relationship to whistleblowing. Managerial Auditing Journal, 23(3), 283-294.
Elizur, D. (1984). Facets of work values: A structural analysis of work outcomes. Journal of Applies Psychology, 69(3), 379-389.
Feather, N.T., & Rauter, K.A. (2004). Organizational citizenship behaviors in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77(1), 81-94.
Fornell. C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Furham, A. (1990). A content correlational, and factor analytic study od seven questionnaire measures of the Protestant work ethic. Human Relations, 43(4), 383-399.
Gahan, P., & Abeysekera, L. (2009). What shapes an individual’s work values? An
integrated model of the relationship between work values, national culture and self-construal. The International Journal of Human Resource Management, 20(1), 126-147.
Gautam, T., Van Dick, R., Wagner, U., Upadhyay, N., & Davis, A.J. (2005). Organizational citizenship behavior and organizational commitment in Nepal. Asia Journal of Social Psychology, 8(3), 305-314.
George, J.M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76(2), 299-307.
Ginzberg, E., Ginsburg, S.W., Axelrad, S., & Herma, J.L. (1951). Occupational choice: An approach to a general theory. New York: Columbia University Press.
Gerhart, B., & Milkovich, G.T. (1992). Organizational differences in managerial compensation and financial performance. Academy of Management Journal, 33(4), 663-691.
Gomez-mejia, L.R. (1981). Development and empirical testing of a need deprivation and social processing of information model of work values. Unpublished doctoral dissertation, University of Minnesota.
González, J.B., & Garazo, T.G., (2006). Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behaviour. International Journal of Service Industry Management 7(1), 23-50.
Greenfield, A.C. Jr., Norman, C.S., & Wier, B. (2008). The effect of ethical orientation and professional commitment on earnings management behavior. Journal of Business Ethics, 83(3), 419-434.
Gregory M., & Ricky W.G. (1998). Organizational behavior. NY: Houghton Mifflin Company.
Gronroos, C. (1984). A service ouality model and its marketing implications. European Journal of Marketing, 18(4), 36-44.
Guest, D., & Conway, N. (1998). Fairness at Work and the Psychological Contract. Institute of Personnel and Development, London.
Guest S., Catmur C., Lloyd D., & Spence, C. (2002). Audiotactile interactions in roughness perception. Exp Brain Res, 146(2), 161–171.
Guzzo, R. A., Noonan, K. A., & Elron, E. (1994). Expatriate managers and the psychological contract. Journal of Applied Psychology, 79(4), 617–626.
Hair, J.F. Jr., Anderson, R.E., Tatham, R.L., & Black, W.C. (1995). Multivariate data analysis with reading. New York: Macmillan.
Hair, J.F., Rolph, E.A., Ronld, L.T., & William, C.B. (1998). Multivariate Data Analysis (5th ed.). New York: Macmillan.
Hall, M., Smith, D., & Langfield-Smith, K. (2005). Accountants’ commitment to their profession: Multiple dimensions of professional and opportunities for future research. Behavioral Research in Accounting, 17(1), 89-109.
Hazar, J.T., & Alvares, K.M. (1981). Police work value during organization entry and assimilation. Journal of Applied Psychology, 66(1), 12-18.
Hogan, J., Hogan, R., & Busch, C.M. (1984). How to measure service orientation. Journal of Applied Psychology, 69(1), 167-173.
Homans, G.C. (1958). Social behavior as exchange. The American Journal of Sociology, 63(3), 597-606.
Huff, L., & Kelley, L. (2004). Levels of organizational trust in individualist versus collectivist societies: A seven-nation study. Organization Science, 14(1), 81-90.
Jaw, B.S., Ling, Y.H., Wang, C.Y. & Chang, P. (2007). The impact of culture on Chinese employees’ work values. Personnel Review, 36(1), 128-144.
Jeffery, C., & Weatherholt, N. (1996). Ethical development, professional commitment, and rule observance attitudes: A study of CPAs and corporate accountants. Behavioral Research in Accounting, 8(1), 8-31.
Jöreskog, K.G., & Sörbom, D. (1988). LISREL 7: A Guide to the Program and Application. Chicago: SPSS Inc.
Jöreskog, K.G. & Sörbom, D. (2001), LISREL 8: User’s Reference Guide. Chicago: Scientific Software International, IL.
Judge, T.A., & Bretz, R.D.Jr. (1992). Effects of work values on job choice decisions. Journal of Applied Psychology, 88(3), 261–271.
Kalleberg, A. (1977). Work Values and job rewards: A theory of satisfaction. American Sociological Review, 42(1), 124-153.
Kanter, R. M. (1994). Collaborative advantage: The art of alliances. Harvard Business Review, 74(4), 96-104.
Kaplan, S.E., Keinath, A.K. & Walo, J.C. (2001). An examination of perceived barriers to mentoring in public accounting. Behavioral Research in Accounting, 13, 195-220.
Katz, M.R. (1963). Decisions and Values: A Rationale for Secondary School. Guidance, New York: College Entrance Examination Board.
Kibeom, L., Carswell J.J., & Allen, N.J. (2000). A meta-analytic review of occupational commitment: Relations with person- and work-related variables. Journal of Applied Psychology, 85(5), 799-811.
Kickul, J., & Lester, S.W. (2001). Broken promise: Equity sensitivity as a moderator between psychological contract breach and employee attitudes and behavior. Journal of Business and Psychology, 16(2), 191-217.
Kultgen, J. (1988). Ethics and Professionalism. hiladelphia, PA: University of
Pennsylvania Press.
Larson, M. (1977). The Rise of Professionalism. Berkeley, CA: University of Califormia Press.
Lee, K., Carswell, J., & Allen, N. (2000). A meta-analytic review of occupational commitment: Relations with person and work-related variables. Journal of Applied
Psychology, 85(5), 799-811.
Levinson, H.M. (1962). Management and Mentahealth. Cambridge, MA: Harvard Unversity Press.
Lin, C.P., Hung, W.T., & Chiu, C.K. (2008). Being good citizens: Understanding a mediating mechanism of organizational commitment and social network ties in OCB.
Journal of Business Ethics, 81(3), 561-578.
Lucero, M.A., & Allen, R.E. (1994). Employee benefit: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Lu, C.S. (2003). The impact of carrier service attributes on shipper-carrier partnering relationships: A shipper’s perspective. Transportation research. Part E, Logistics and transportation review, 39(5), 399-415.
Lyons, S.T., Duxbury, L.E., & Higgins, C.A. (2006). A Comparison of the values and commitment of private sector, public sector, and parapublic sector employees. Public Administration Review. 66(4), 605-618.
MacNeil, I.R. (1985). Relational contract: What we do and not know. Wisconsin Law Review, 3(3), 483-525.
MacKenzie, S.B., Posdakoff, P.M., & Ahearne, M. (1998). Some possible antecedents and consequences of in-role and extra-role salesperson performance. Journal of Marketing, 62(1), 87–98.
Martin, G., Staines, H., & Pate, J. (1998). The new psychological contract: Exploring the relationship between job security and career development. Human Resource Management Journal, 6(3), 20-40.
Marchiori, D.M., & Henkin, A.B. (2004). Organizational commitment of a health profession faculty: Dimensions, correlates and conditions. Medical Teacher, 26(4), 353-358.
Mayhall, P.D., Barker, T., & Hunter, R.D. (1995). Police Community Relations – and the Administration of Justice. NJ: Prentice-Hall, Englewood Cliffs.
McFarlane, S.L., & Tetrick, L.E. (1994). The psychological contract as an explanatory framework in the employment relationship. Trends in Organizational Behavior, 1(1), 91-109.
Meixner, W.F., & Bline, D.M. (1989). Professional and job-related attitudes and the behaviors they influence among government accountants. Accounting, Auditing &
Accountability Journal, 2(1), 8-20.
Meyer, J.P., Allen, N.J., & Smith, C.A. (1993). Commitment to organization and occupations:
Extension and test of a three component concept-ualizational. Journal of Applied Psychology, 78(4), 538-551.
Meyer, J.P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326.
Miller, M.F. (1974). Relationship of vocational maturity to work values. Journal of Vocational Behavior, 5(3), 367-371.
Mitchell, M.A., & Yate, D. (2002). How to use your organizational culture as a competitive tool. Nonprofit World, 20(2), 33-34.
Morgan, R.M., & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing.Journal of Marketing, 58(1), 20-38.
Moorhead, G., & Griffin, R.W. (1998). Organizational Behavior: Managing People and Organizations (5th ed.). Boston: Houghton Mifflin.
Morrison, E.W. (1996). Organizational citizenship behavior as a critical link between HRM practices & service quality. Human Resource Management, 35(4), 493-512.
Morrison, E.W. & Robinson, S.L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22(1), 226-256.
Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions Influence employee citizenship? Journal of Applied Psychology, 76(6),845-855.
Nevil, D.D., & Super, D. (1989). The Values Scale: Theory, Application, and Research (2th ed.). California: Consulting Psychologists Press.
Northcraft, G.B., & Neale, M.A. (1994). Organizational Behavior-a Management Challenge (2th ed.). The Dryden Press.
Nunnally, J.C. (1978). Psychometric Theory (2th ed). New York: McGraw-Hill.
O’Driscoll, M., & Randall, D. (1999). Perceived organisational support, satisfaction with rewards, and employee job involvement and organisational commitment. Applied Psychology: An International Review, 48(2), 197-209.
Organ, D.W. (1988). A restatement of the satisfaction-performance hypothesis. Journal of Management. 14(4), 547-557.
Organ, D.W. (1990). The motivational basis of rganizational citizenship behavior. Research in Organizational Behavior. 12(1), 43–72.
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Paulin, M., Ferguson, R.J., & Bergeron, J. (2006). Service climate and organizational commitment: The importance of customer linkages. Journal of Business Research, 59(8), 906-915.
Pavlou, P.A., & Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information Systems Research, 16(4), 372-401.
Payne, B., Berg, B., & Sun, I. (2005). Policing in small town America: Dogs, drunks, disorder and dysfunction. Journal of Criminal Justice, 33(1), 31-41.
Payne, S.C., & Webber, S.S. (2006). Effects of service provider attitudes and employment status on citizenship behaviors and customers’ attitudes and loyalty behavior. Journal of Applied Psychology, 91(2), 365-78.
Podsakoff, P.M., & Organ, D.W. (1986). Self-Reports in Organizational Research: Problems and Prospects. Journal of management, 12(4), 531-544.
Podsakoff, P.M., & MacKenzie, S.B. (1989). A second Generation Measure of Organizational Citizenship Behavior. Unpublished manuscript, Indiana University, Bloomington.
Podsakoff P.M., Ahearne M., & Mackenzie, S.B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82(2), 262-270.
Porter, L., Steers, R., Mowday, R., & Boulian, P. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(4), 603–609.
Price,J.L., & Mueller, C.W. (1981). Professional Turnover: The Case for Nurses. Iowa: Iowa State University Press.
Puĉetaite, R., & Lämsä, A.M., (2008). Developing organizational trust through advancement of employees work ethic in a post-socialist context. Journal of Business Ethics, 82(2), 325–337.
Rentsch, J.R., & McEwen, A.H. (2002). Comparing ersonality characteristics, values, and goals as antecedents of organizational attractiveness. International Journal of Selection and Assessment, 10(3), 225–234.
Restubog, S.L.D., Hornsey, M.J., Bordia, P., & Esposo, S.R. (2008). Effects of psychological contract breach on organizational citizenship behaviour: Insights from the group value model. Journal of Management Studies, 45(8), 1377-1400.
Robbins, S.P. (2003). Organizational behavior (10th ed). NJ: Prentice-Hall.
Robbins S.P., & Judge, T. A. (2007). Organizational Behavior (12th ed). Upper Saddle
River, New Jersey: Pearson Prentice Hall.
Robinson, S.L., Kraatz, M., & Rousseau, D.M. (1994). Changing obligations and the psychological contract: A longitudinal study. Academy of Management Journal, 37(1), 137-152.
Robinson, S.L., & Morrison, E.W. (1995). Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior, 16(3), 289-298.
Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574-599.
Rokeach , M. (1973). The Nature of Human Values. NY: Free Press.
Ros, M., Schwartz, S.H., and Surkiss, S. (1999). Basic individual values, work values, and the meaning of work. Applied Psychology: An International Review, 48 (1), 49–71.
Rousseau, D.M. (1989). Psychological and implied contracts in organizations.
Employee Responsibiluties and Right Journal, 8(2), 121-139.
Rousseau, D.M. (1990). New hire perceptions of their own and their own and their employer’s obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400.
Rousseau, D.M., & McLean Parks, J. (1993). The contracts of individuals and organizations. Research in Organizational Behavior, 15(1), 1-43.
Rousseau, D.M. (1995). Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. CA: Thousand Oaks, Sage.
Rousseau, D.M., & Tijonwala, S.A. (1998). Assessing psychological contract: Issue, alternatives and measures. Journal of Organizational Behavior, 19(7), 679-695.
Rousseau, D.M. (2001). Schema, promise and mutuality: The building blocks of the psychological contract. Journal of Occupational and Organizational Psychology, 74(4), 511-541.
Sagie, A. (1993). Measurement of religiosity and work obligations among Israeli youth.
Journal of Social Psychology. 13(3), 529-537.
Sagie, A., Elizur, D., & Koslowsky, M. (1996). Work values: A theoretical overview and a model of their effects. Journal of Organizational Behavior, 17(7), 503-514.
Schein, E.H. (1980). Organizational Psychology. NJ: Prentice-Hall, Englewood Cliffs.
Schneider, B., & Bowen, D.E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423-433.
Schneider, B., & Bowen, D.E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21(1), 39-52.
Schumacker, R.E., & Lomax, R.G. (1996). A beginner’s Guide to Structural Equation Modeling. NJ: Lawrence Erlgaum Associates.
Schwartz, S.H. (1999). A theory of cultural values and some implications for work. Applied Psychology: An International Review, 48(1), 23-47.
Settoon, R.P., Bennett, N., & Liden, R.C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Sels, L.M., Janssens, I., & Van den, B. (2004). Assessing the nature of psychological contracts: A validation of six dimensions. Journal of Organization Behavior. 25(4), 461-488.
Shore, L.M., & Tetrick, L.E. (1994). The psychological contract as an explanatory framework in the employment relationship. In C. L. Cooper, & D.M. Rousseau (Eds.), Trends in Organizational Behavior ( vol. 1, pp. 91-109). New York: John Wiley & Sons.
Shore, L.M., & Coyle-Shapiro, J.A.M. (2003). Editorial new developments in the employee-organization relationship. Journal of Organizational Behavior, 24(5), 443-450.
Simon Wong, C.K., & Manson Chung, K.H. (2003). Work Values of Chinese Food Service Managers. International Journal of Contemporary Hospitality Management, Bradford, 15(1), 66.
Smith, C., Organ, D., & Near, J. (1983). Organizational citizenship behavior: Its nature and Antecedents. Journal of Applied Psychology, 68(4), 653-663.
Smith, D. and Hall, M. 2008. An empirical examination of a three-component model of professional commitment among public accountants. Behavioral Research in Accounting. 20(1), 75-92.
Sparrow, M., Moore, M., & Kennedy, D. (1990). Beyond 911: A New Era of Policing.
New York: Basic Books, New York.
Steers, R.M., & Porter, L.W. (1977). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Sun, I.Y., Cretacci, M.A., Wu, Y., & Jin, C. (2009). Chinese police cadets’ attitudes toward
police role and work. Policing: An International Journal of Police Strategies & Management, 32(4), 758-780.
Super, D.E. (1970). Manual of Work Values Inventory. Chicago: Riverside.
Tan, H.H., & Lim, A.K.H. (2009). Trust in coworkers and trust in organizations. The Journal of Psychology, 143(1), 45-66.
Taylor, L.E. (1988). Professional commitment: The influence of the process socialization and professionalization and selected socio-demographic factors in Canadian social work. Personnel Psychology, 41(1), 34-49.
Thomas, H.D.C., & Anderson, N. (1998). Changes in newcomers’ psychological contracts during organizational socialization: A study of British recruits entering the British Army. Journal of Organizational Behavior, 19, 745-767.
Tsui, A.S., Pearce, J.L., Porter, L.W., & Tripoli, A.M. (1997). Alternative approaches to the employee-organization relationship: does investment in employees pay off ?. Academy of Management Journal, 40, 1089-119.
Turnley, W.H., Bolino, M.C., Lester, S.W., & Bloodgood, J.M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management. 29, 187-206.
Van Vianen, A.E.M., De Pater, I.E., & Van Dijk, F. (2007). Work value fit and turnover intention: same-source or different-source fit. Journal of Managerial Psychology, 22(2), 188-202.
Van Dyne, L., Graham, J. W. & Dienesch, R. M. (1994), Organizational citizenship behavior: Construct refinement, measurement, and validation. Academy of Management Journal, 37, 765–802.
Vaus, D., & McAllister, I. (1991). Gender and work orientation. Work and Occupations,
18(1), 72-93.
Vecchio, R. (1980). The function and meaning of work and the job: Morse and weiss 1955 revisited. Academy of Management Journal, 23(2), 361-367.
Whitaker, G. (1982). What is patrol work? Police Studies, 4(1), 13-22.
Wollack, S., Goodate, J.G., Witjing, J.P., & Smith, P.C. (1971). Development of the Survey of Work Values. Journal of Applied Psychology, 55(4), 331-338.
網路資料
Smithson, J.E., Lewis, S. (2003). The Psychological Contract: A sloan work and family encyclopedia entry. Disponível em: http://www.bc.edu/bc-org/avp/wfnetwork/rft/
wfpPCent.html. Acesso em: 21 de março de 2005.
|