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姓名 游綠漪(Lu-i Yu)  查詢紙本館藏   畢業系所 資訊管理學系在職專班
論文名稱 預算管理系統導入之個案研究
(A Case Study of the Implementation of Budget Management System)
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摘要(中) 本研究以跨國集團公司之台灣區營運總部為個案研究對象,比較其現行之預算編製作業方式與新的預算管理系統導入後所帶來的改變,探討系統導入過程中遭遇之專案管理問題,彙整預算系統的專案管理及系統導入專案經驗,作為日後相類似性質系統導入之借鏡與參考。
個案公司著眼於預算管理工作之重要性,而導入具科學性、先進性、規範性並具品質之預算管理系統,期望透過預算處理過程中一併考量資訊權限、平穩性和效率性,達成企業預算資源分配與使用的合理性及效益性。研究發現從個案公司全球營運總部之企業組織因應全球競爭策略的調整,造成個案公司組織變更頻繁,影響本案之專案範疇,造成需求變動而無法有效管理、系統上線時程延後,以及專案品質未如預期等問題。
歸納個案公司導入預算管理系統失敗之主要原因,為專案需求不明確、主要的系統使用人員未能全程參與、顧問人員未具備全球組織架構之規劃經驗、顧問公司專案經理異動、專案預算不足、錯估系統的複雜度、時程管理不佳、專案交付文件確認不足,及未審慎評估整個專案的風險。
從長遠組織運作角度考量,個案公司應積極加強系統之後續改善,提高使用者對系統的認同,以提昇其使用系統的意願、強化預算管理功能,以使系統功能充份發揮、整合串連相關系統,以使系統資料相互為用,並以支援高階主管之決策制訂為最終之目標。
摘要(英) This study employs case study method to investigate the implementation of budget management system in a global company’s headquarter in Taiwan. Inside the study, the current budgeting practices of the case company was compared with the changes arising from the implementation of budget management system and has probed for the project management issues encountered during the system implementation process. Besides, what has been learned from the implementation experiences are summarized as well for similar systems implementation reference in the future.
The case company focuses on the importance of the budget planning and management and would like to implement a scientific, advanced, standard and quality budget management system with considering budget information access rights, efficiency and stability to achieve the rationality and effectiveness of budgetary resources usage and allocation. This study has found that the new budget system implementation project scope has been affected, demand changes could not be managed, new budget system did not go-live on time and project quality is not as expected since the organization of the case company changes frequently in response to global competition policy adjustments.
It is concluded that the main reasons for the budget management system implementation project failure are as following: the project demands are not clearly defined, key users do not fully involve throughout the system implementation, the consultants do not own enough global organization planning experiences, the consultant project manager changes, project budget is insufficient, user requirements complexity is wrongly assessed, project time management is poor, project delivery documents are not confirmed well and the entire project risk is not carefully evaluated.
Based on the findings, this study provides suggestions for companies that plan to implement the budget management system. The suggestions include: enhancing user participation, emphasizing the importance of project management, and providing ample resources during implementation.
關鍵字(中) ★ 系統導入
★ 專案管理
★ 預算管理系統
關鍵字(英) ★ Project Management
★ System Implementation
★ Budget Management System
論文目次 摘要 i
ABSTRACT ii
致謝詞 iv
目錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1研究背景 1
1.2研究動機 1
1.3研究目的 2
1.4研究範圍與限制 3
1.5論文架構 3
1.6名詞釋義 4
第二章 文獻探討 5
2.1專案管理 5
2.2資訊系統的導入 8
2.3資訊系統導入成功因素 13
2.4預算管理系統 17
第三章 研究方法 21
3.1個案研究法 21
3.2研究流程 22
3.3個案選擇 24
3.4來源資料蒐集方法 24
3.5訪談問題設計 26
第四章 個案研究 29
4.1個案介紹 29
4.2COGNOS TM1系統簡介 34
4.3系統導入模式 38
4.4導入過程 41
4.5訪談結果分析 55
第五章 結論與建議 60
5.1研究結論 60
5.2未來發展建議 61
5.3實務管理意涵 62
5.4研究方向 63
參考文獻 64
中文部份 64
英文部份 65
網路部份 67
參考文獻 中文部份
1.王慶富 (1996),專案管理,台北:聯經出版社。
2.方泰樟 (1997),專案管理:軟體發展階段之文件規範探討,國立中山大學資訊管理研究所未出版碩士論文,1997年6月。
3.林東清 (2004),資訊管理-E化企業的核心競爭能力,台北:智勝出版社。
4.吳琮璠 (1997),會計資訊系統與電腦審計,台北:智勝出版社。
5.吳琮璠 (2002),會計財務資訊系統,台北:智勝出版社。
6.許光華、何文榮 (1998),專案管理-理論與實務,台北:華泰書局。
7.張玲星、顏河清 (2006),「電腦過程參與成員認知差異之研究--以科技框架分析」,資訊管理展望,第八卷第一期,第27-44頁,2006年3月。
8.張紹勳 (2000),研究方法,台中:滄海書局。
9.黃俊英 (2003),企業研究方法,台北:東華書局。
10.謝清佳、吳琮璠 (1998),資訊管理理論與實務,台北:智勝出版社。
英文部份
1.Chenhall, R. H. and Morris, D. (1986), “The Impact of Structure, Environment, and Interdependence on the Perceived Usefulness of Management Accounting Systems”, The Accounting Review, Vol. 61, No. 1, pp. 16-35.
2.Cleland, D. I. and King, W. R. (1983), Systems Analysis and Project Management, New York: McGraw-Hill.
3.DeLone, W. H. and Mclean, E. R. (1992), “Information Systems Success: the Quest for the Dependent Variable”, Information Systems Research, Vol. 3, No. 1, pp. 60-95.
4.Francis, H. and Rafi, A. (2004), “Development of the SMART Project Planning Framework”, International Journal of Project Management, Vol. 22, No. 6, pp. 499-510.
5.Hamilton, S. and Chervany, N. L. (1981), “Evaluating Information System Effectiveness – Part I: Comparing Evaluation Approaches”, MIS Quarterly, Vol. 5, No. 3, pp. 55-69.
6.Henry, J. W. and Stone, R. W. (1995), “Computer Self-Efficacy and Outcome Expectancy: the Effects on the End-User’s Job Satisfaction”, Computer Personnel, Vol. 16, No. 4, pp. 15-33.
7.Kenis, I. (1979), “Effects of Budgetary Goal Characteristics on Managerial Attitudes and Performance”, The Accounting Review, Vol. 54, No. 4, pp. 707-721.
8.Kerzner, H. (1979), Project Management: A Systems Approach to Planning, Scheduling and Controlling, Ohio: Van Nostrand Reinhold.
9.Kwon, T. and Zmud, R. (1987), Unifying the Fragmented Models of Information Systems Implementation. In R. Boland JR & R. Hirschheim (Eds.), Critical Issues in Information Systems Research, New York: John Wiley and Sons.
10.Meredith, J.R. and Mantel, S.I. (1989), Project Management, New York: John Wiley and Sons.
11.Morris, P. (1994), The Management of Projects, London: Thomas Telford.
12.Nolan, R. L. (1979), “Managing the Crises in Data Processing”, Harvard Business Review, Vol. 57, No. 2, pp. 115-126.
13.Project Management Institute (2004), A Guide to the Project Management Body of Knowledge: PMBOK Guide, Pennsylvania: Project Management Institute.
14.Simons, R. (1992), “The Strategy of Control”, CA Magazine, Vol. 125, No. 3, pp. 44-50.
15.Welsch, Glenn A. (1976), Budgeting: Profit Planning and Control, 4th ed., New Jersey: Prentice-Hall.
16.White, D. and Fortune, J. (2002), “Current Practice in Project Management - an Empirical Study”, International Journal of Project Management, Vol. 20, No. 1, pp. 1-11.
17.Wight, O.W. (1981), MRP II: Unlocking America’s Productivity Potential, Boston: CBI Publishing.
18.Wixom, B. H. and Watson, H. J. (2001), “An Empirical Investigation of the Factors Affecting Data Warehousing Success”, MIS Quarterly, Vol. 25, No. 1, pp. 17-41.
19.Yin, R. K. (1994), Case Study Research: Design and Methods, London: Sage Publications.
網路部份
1.MBA智庫百科 (2011a),全面預算管理,2011/04/02取自http://doc.mbalib.com/view/6c7da901b5337f1bc396c7d8ed6e6726.html
2.MBA智庫百科 (2011b),企業預算控制系統,2011/03/25取自http://doc.mbalib.com/view/08bbb72f7f3b550858f22049e2ebb5fa.html
指導教授 周惠文(Huey-wen Chou) 審核日期 2011-7-7
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