摘要(英) |
With the rapid development of information technology, application of information systems has become increasingly important to businesses. It is now common that all IT departments have to offer stable operational information systems on a 24-hour 7-day basis. Information systems for business continuity planning may vary to a great extent according to business scales and industries. All businesses need to measure various types of disaster probability and the impact level. Moreover, when developing a business continuity plan, the costs of human capital, system construction, and subsequent maintenance are required to be taken into account. Consequently, a business could have a tailor-made business continuity plan to achieve the objective of business continuity.
This study uses the single case study design and focuses on one domestic e-commerce website. The researcher collected relevant data by various ways including in-depth interviews, participant observation, and document collection. The study examines the construction process of a business continuity system, analyzing the difficulties and benefits of the system with a purpose to identify the critical success factors.
The key findings of this research are:
1. Obtaining the full authorization and support from top management is the most decisive factor that contributes to a smooth system implementation.
2. Complete education & training is vital, which enhances staff’s capability and familiarity with the newly implemented system.
3. Clear project goals, appropriate times for check points, and the adoption of a phased introduction of new technology all account for the success of implementation.
The findings of the study are expected to be of great help for e-commerce industry when developing business continuity plan and system.
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