線上討論一定就會更好嗎？探討影響群體創造知識過程中知識分享與知識採用因素之研究

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吳勇奇(Yung-chi Wu) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

線上討論一定就會更好嗎？探討影響群體創造知識過程中知識分享與知識採用因素之研究
(Does Online Discussion Assure Better Discussion? Explore the Factors that Influence Groups’ the Knowledge Sharing and Knowledge Adoption in Knowledge Creation Process)

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摘要(中)

隨著Web 2.0時代的來臨，許多企業組織開始採用協同思考模式，以提出可行的解決方案來幫助企業作決策，亦即群體知識創造。群體知識創造是指兩個人以上的群體，為完成一個共同目標，進行腦力激盪且彼此相互分享知識的一種互動過程，而組織在進行群體知識創造的過程當中，會體現知識外化、知識結合化與知識內化三種知識轉換過程。有研究報告顯示，將近九成的企業經理人所完成的文件報告是由團隊共同完成的。
群體知識創造的盛行之下，我們開發了一套名為TeamSpirits的系統平台，為一種群體決策支援系統，適合用來讓團隊體現知識外化、知識結合化與知識內化流程的協同平台，以幫助團隊創造知識。為了瞭解團隊使用TeamSpirits進行群體知識創造的過程，本研究使用實驗室之等組前後測實驗法進行群體知識創造的研究，目的是探討在TeamSpirits、面對面與E-mail（過去傳統方式）三種不同模式之下，哪一種模式最能讓團隊體現知識轉換過程（知識外化、知識結合化與知識內化），導致團隊成員在未來更願意分享知識給予其他成員，以及創造出來的知識，會使成員願意去採用。研究結果發現，團隊使用TeamSpirits，其知識轉換過程（知識外化、知識結合化、知識內化）皆顯著高於面對面與E-mail的團隊，且團隊成員的知識分享意圖與知識採用，也是TeamSpirits高於其他兩組。本研究的結果可作為TeamSpirits應用在企業組織支援群體知識創造之量測指標，以幫助企業創造出較佳的知識。

摘要(英)

In the era of Web 2.0., many organizations begin to use collaborative thinking to present the practical solution called group knowledge creation. Group knowledge creation is an interactive process of brainstorming and sharing knowledge with people to complete a common goal collaboratively. In the process, organization will embody knowledge externalization, knowledge combination and knowledge internalization three processes of knowledge conversion. Some studies show that 90% CEOs’ reports are completed by teamwork.
Within the popularity of group knowledge creation, we developed the group decisional supporting system called TeamSpirits. TeamSpirits is a collaborative platform which is suitable for embodying knowledge externalization, knowledge combination and knowledge internalization to help teams create knowledge. In order to understand teams use TeamSpirits for creating process of group knowledge, this study uses the laboratory experimental method of the pretest-posttest to research group knowledge creation. The purpose of discussing three different modes of TeamSpirits, Face-to-face and E-mail (the traditional way) is to find out the best way for team to embody the knowledge conversion process of knowledge externalization, knowledge combination and knowledge internalization, let team member be willing to share their knowledge with others and adopt it. The study shows that teams use TeamSpirits its knowledge externalization, knowledge combination and knowledge internalization are significantly higher than use Face-to-face and E-mail and team members’ knowledge-shared intention and knowledge adoption are higher, too. This study can be an index of TeamSpirits to apply in the organization of group knowledge creation and to create better knowledge.

關鍵字(中)

★ 知識創造協同平台
★ TeamSpirits
★ 知識轉換過程
★ 知識外化
★ 知識結合化
★ 知識內化
★ 知識分享意圖
★ 知識採用

關鍵字(英)

★ Collaborative knowledge creation platform
★ TeamSpirits
★ Knowledge conversion process
★ Knowledge externalization
★ Knowledge combination
★ Knowledge internalization
★ Knowledge sharing intention
★ Knowledge adoption

論文目次

中文提要 i
英文提要 ii
誌謝 iv
目錄 v
圖目錄 vii
表目錄 viii
一、緒論 1
1-1 研究背景與動機 1
1-2 研究目的 4
1-3 研究流程 5
二、文獻探討 7
2-1 知識創造協同平台 7
2-2 知識轉換過程 14
2-3 知識分享意圖 16
2-4 知識採用 18
三、研究方法 19
3-1 研究方法的選擇 19
3-2 研究架構 19
3-3 研究假說 33
3-4 變數的定義與衡量 35
3-5 實驗設計 39
四、資料分析 47
4-1 研究前測分析 47
4-2 研究正式分析 53
4-3 結構方程模式分析 60
4-4 研究假說檢定 64
五、結論與建議 74
5-1 研究發現與結論 74
5-2 研究貢獻 80
5-3 研究限制 83
5-4 研究建議 85
參考文獻 87
附錄一前測問卷 91
附錄二正式測實驗前測問卷 96
附錄三正式測實驗後測問卷 101

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指導教授

謝浩明、粟四維

審核日期

2013-6-26

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