跨功能資訊系統開發團隊運作之個案研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：66

、訪客IP：3.142.251.204

姓名

左延美(Yen-mei Tso) 查詢紙本館藏

畢業系所

資訊管理學系在職專班

論文名稱

跨功能資訊系統開發團隊運作之個案研究

相關論文

★ 技術商品銷售之技術人員關鍵職能探討	★ 資訊委外之承包商能力、信任及溝通與委外成效關係之個案研究
★ 兵工技術軍官職能需求分析-以某軍事工廠為例	★ 不同楷模學習模式對VB程式語言學習之影響
★ 影響採購「網路資料中心產品」因素之探討	★ 資訊人員績效評估之研究—以陸軍某資訊單位為例
★ 高職資料處理科學生網路成癮相關因素及其影響之探討	★ 資訊服務委外對資訊部門及人員之衝擊-某大型外商公司之個案研究
★ 二次導入ERP系統之研究-以某個案公司為例	★ 資料倉儲於證券產業應用之個案研究
★ 影響消費者採用創新數位產品之因素---以整合式手機為例	★ 企業合併下資訊系統整合過程之個案研究
★ 資料倉儲系統建置之個案研究	★ 電子表單系統導入之探討 - 以 A 公司為例
★ 企業資訊安全機制導入與評估–以H公司為例	★ 從人力網站探討國內資訊人力現況–以104銀行資料為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

在全球激烈的社會及經濟環境變動下，政府財政持續惡化，各國政府面對此種困境，對於資源的運用，已有不同於以往的觀念與作法。考量組織內有限的人力與時間壓力，若能以跨功能部門合作方式組成團隊，除可打破部門間的疆界，有效整合各領域的資源，更能以較有彈性及效率的方式解決問題，並促進組織內的連結與合作關係。
儘管組織內跨功能部門合作具有相當多的優點，然而更常見到的卻是組織內各功能部門對共同的目標與利益存有相當分歧的看法。過去有關跨功能團隊的研究對於組織因素及個人投入動機如何影響團隊運作的瞭解甚為有限，此乃本研究的動機之一。另外，跨功能團隊的觀念自提出迄今，普遍應用於新產品開發、行銷與研發團隊、管理與推銷團隊等，對於資訊系統開發團隊的運用上，過去的文獻少有討論。是否能以跨功能團隊的方式，借助企業內其他部門的人力及專業技術以彌補資訊人力及能量不足的問題，此乃本研究的動機之二。
本研究以 I-P-O 團隊運作模型為研究架構，探討跨功能團隊如何受到組織、團隊及個人三個層面的影響，藉由深入訪談團隊成員與相關主管暨參與觀察的資料收集方式進行探討，並分析其對於資訊系統開發的影響，獲得以下四個重要結果。首先，組織環境、團隊特質及個人特質等三項團隊的投入因素是影響團隊成敗最重要及最關鍵的因素，而組織環境、團隊特質及個人特質三項投入因素，彼此交互影響團隊的互動過程。其次，以跨功能團隊的方式投入資訊系統的開發，優於單一部門的獨立奮戰，而且成員的多樣性對於資訊系統開發過程中的知識傳遞與交換具有正向的作用。第三，高階主管的支持與否對於組織中的資訊系統的存續具有關鍵性的影響力，然而除了其個人的特質，資訊系統建置的時機、成本的考量及過去失敗案例所給予的壓力才是真正影響高階主管制定決策的關鍵性原因。第四，團隊建立的時機若未能到達團隊成員皆能感覺到危機存在的階段，任務的必要性也不足時，則跨部門團隊目標的明確性可能變得很模糊，彼此也易缺乏共識，將直接影響團隊的成敗。

摘要(英)

Due to the intense international variations in society and economics, public finance is deteriorating. To solve this financial crisis, governments adopt new efficient strategies different from the out-of-date concepts and practices in resource relocation and utilization. Cross-functional team is one of the solutions to address the limitation of manpower and time available to an organization. It can increase intra-organizational cooperation, eliminate the boundaries between departments, effectively integrate resources in various fields, and promote links within the organization and cooperation.
Although cross-functional intra-organizational cooperation has considerable advantages, however, it is inevitable to have divergent opinions in different teams regarding the organization overall targets and benefits. The past studies of cross-functional teams had limited understanding on the factors of organization and personnel motivation in a team. In addition, the concept of cross-functional team has been widely used in product development, R and D, management, and marketing teams, etc., but it is rarely discussed in the literature of the cross-functional team in information system development. Therefore, this thesis also focuses on the capability of cross-functional team approach in overcoming the shortage of manpower and resource in information system.
This study adopts the I-P-O model to construct the research framework, and discusses how the factors of organization, team, and personnel affect the cross-functional team performance. Data was collected from the interviews with the group members and the directors in an organization in order to discuss the impact on information system development. There are four major discoveries in this study. First, organization’s environment, team’s characteristic, and personnel qualities are three key factors on the team performance. The interaction between these three factors may affect the team’s interactive process. Moreover, to develop information system via cross-functional team is better than a single group process. The reason is that the diversity in cooperated groups is positively related to knowledge distribution and exchange in information system development. Third, the information system development is greatly influenced by the support of the executive, which is affected by the executive’s personality, and moreover, timing of building the information system, consideration of cost, and the pressure from the past failures. Finally, when the cross-functional team is established when all the team members do not sense the mission that is lack of necessity, the team will suffer the problems of goal vagueness and of consensus, which may directly lead to failure.

關鍵字(中)

★ 跨功能團隊
★ 團隊運作
★ 信任
★ 溝通

關鍵字(英)

★ cross-functional team
★ team work
★ trust
★ communication

論文目次

中文摘要 iii
Abstract iv
誌謝 vi
目錄 vii
表目錄 viii
圖目錄 ix
第一章緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
1.4 研究對象與範圍 3
第二章文獻探討 4
2.1 組織對資訊系統開發影響因素 4
2.2 跨功能團隊 8
2.3 團隊運作 17
第三章研究方法 22
3.1 研究架構 22
3.2 研究設計 23
3.3 資料蒐集來源與方式 24
第四章個案探討與分析 26
4.1 個案組織簡介 26
4.2 個案分析與討論 41
4.3 研究發現 53
第五章結論與建議 54
5.1 研究結論 54
5.2 研究管理意涵 55
5.3 研究限制及未來建議 56
參考文獻 57
附錄一成員訪談問題 64
附錄二主管訪談問題 66

參考文獻

一、中文部份
1. 王正瑩 (2005)，「跨國團隊組成、團隊溝通與信任感之研究」，國立中山大學人力資源研究所碩士論文。
2. 王怡文；陳亮全；黃光國 (2006)，「華人社會中的信任策略(1)」，本土心理學研究，第25期，頁199-242。
3. 王嘉珍 (2009)，「團隊之成員多樣化與團隊績效之研究—團隊認知及知識整合之中介效果」，國立中央大學資訊管理學系博士論文。
4. 司徒達賢 (1981)，組織診斷與組織發展，台北：帝略印書館。
5. 田孟龍 (1990)，「國內企業策略運用資訊科技之實證研究」，台灣大學商學研究所碩士論文。
6. 何信坤 (2004)，「產品設計專案管理之溝通效益研究」，實踐大學工業產品設計學系碩士在職專班碩士論文。
7. 吳琮璠 (1997)，「資訊管理個案研究方法」，資訊管理學報，第四卷第一期，頁7-15。
8. 宋仲浩 (2002)，「建築專案資訊整合」，國立台灣科技大學建築系。
9. 李元墩 (1999)，「組織溝通研究之回顧與展望」，長榮管理學院學報，第59期，頁357-383。
10. 李弘暉、鍾麗英 (1999)，「團隊運作過程對團隊績效影響之研究」，人力資源學報，第11期，頁1-18。
11. 汪美香 (2001)，「專案團隊之互動型態—以資訊系統開發為例」，國立成功大學企業管學系博士論文。
12. 沈桂祥 (2002)，「由組織層面探討軟體程序成熟度」，國立中央大學資訊管理學系碩士論文。
13. 周宣光 (2009)，管理資訊系統，台北：東華書局，翻譯自Laudon, K.C. and Laudon, J.P. (2007)，Management Information Systems，Prentice Hall。
14. 尚容安 (2001)，個案研究法，台北：弘智文化事業，翻譯自Yin, R.K.，Case Study Research:Design and Methods, Sage Publications。
15. 林文華 (2003)，「資訊科技投入程度、組織管理相關變數與組織績效之關聯性研究」，國立成功大學企業管理學系碩士論文。
16. 林珊珊 (1994)，「影響企業資訊科技評估與引進策略之實証研究」，中山資管所碩士論文。
17. 胡幼慧 (1996)，質性研究：理論、方法及本土女性研究實例，台北：巨流圖書。
18. 徐瑋伶、鄭伯壎 (2002)，「組織行為研究在台灣：三十年回顧在台灣」，台北：桂冠圖書股份有限公司，頁61-85。
19. 張文隆 (2006)，當責：没有當責，成果只是運氣，台北：中國生產力中心。
20. 畢恆達 (2010)，教授為什麼没告訴我，台北：小畢空間出版社。
21. 許士軍 (1990)，管理學，東華書局。
22. 許士軍 (2004)，許士軍談管理，台北：天下遠見出版股份有限公司。
23. 許道然 (2001)，「組織信任之研究：一個整合性觀點」，空大行政學報，第11期，頁 253-296。
24. 陳姿伶 (2006)，個案研究法，中興大學農業推廣教育研究所。
25. 陳瑜清 (2004)，資訊整合的新競爭力，台北：麥格羅希爾，翻譯自Hurd, M. and Nyberg, L. (2004)，The Value Factor：How Global Leaders Use Information for Growth and Competitive Advantage，John Wiley and Sons Ltd。
26. 馮立誠 (2005)，「信任的定義與理論定位之命題研究」，朝陽科技大學企業管理系。
27. 黃振榮 (1993)，「專案管理之研究」，國立台灣大學政治學研究所碩士論文。
28. 黃敏萍 (2000)，「跨功能任務團隊之結構與效能-任務特性與社會系絡之影響」，台灣大學商學研究所博士論文。
29. 葉重新 (2001)，教育研究法，台北：心理出版社。
30. 董雅菁 (2006)，「跨功能研發團隊中溝通模式對設計知識整合之影響」，大同大學。
31. 廖洲棚 (1996)，「團隊型組織之溝通訊息傳遞過程 : 符號與資訊科技互動的研究」，國立政治大學政治研究所碩士論文。
32. 劉麟書 (2001)，「人際信任整合模型之研究」，銘傳大學管理科學研究所碩士論文。
33. 蕭瑞麟 (2011)，讓脈絡思考創新，台北：天下遠見出版股份有限公司。
34. 謝清佳、吳宗璠 (1996)，資訊管理 : 理論與實務，台北，智勝文化。
35. 羅葉明 (2008)，第八管理：以創新思維提昇資訊產業競爭力，台北：博聖科技文化。
36. 蘇俊榮 (2013)，「組織改造財政資訊中心面臨的挑戰與轉型之道」，當代財政，第29期，頁1-8。
二、英文部份
1. Alderfer, C.P. (1977), “Group and intergroup relations,” in Hackman, J.R. and Suttle J.L. (Eds.), Improving Life at Work, CA: Goodyear, 227-296.
2. Alderfer, C.P. and Smith, K.K. (1982), “Studing Intergroup Relations Embedded in Organizations,” Administrative Science Quarterly, 27, 35-65.
3. Barnard, C.I. (1938), The Functions of the Exective. Cambridge, MA: Harvard University Press.
4. Beccerra, M. & Gupta, A.K. (1999), “Trust within the Organization：Integrating the Trust Literature with Agency Theory and Transaction Cost Economics,” Public Administration Quarterly, 23(2), 177-203.
5. Bigley, G. A. and Pearce, J. L. (1998) , “Straining For Shared Meaning in Organization Science : Problems of Trust and Distrust,” Academy of Management Review, 23(3), 393-404.
6. Blau, P.M. (1968), “Interaction: Social Exchange,” in Sills, D.E. (Ed.), International Encyclopedia of the Social Science, NY: Free Press.
7. Bondra, J.C. and Davis, T.R.V. (1996), “Marketing’s Role in Cross-functional Information Management,” Industrial Marketing Management, 25(3), 187-195.
8. Bostrom, R.P. (1989), “Successful Application of Communication Techniques toImprove the Systems Development Process,” Information and Management, 16(5), 279-295.
9. Campion, M.A., Medsker, G.J. and Higgs, A.C. (1993), “ Relations Between Work Group Characteristics and Effectiveness: Implications for Designing Effective Work Groups,” Personal Psychology, 46, 823-850.
10. Carnevale, D. G. and Wechsler, B. (1992), “Trust in the Public Sector : Individual and Organizational Determinants,” Administration and Society, 23(4), 471-494.
11. Chen, C.C., Chen, X.P. and Meindl, J.R. (1998), “How Can Cooperation Be Fostered? The Cultural Effects of Individualism-Collectivism,” Academy of Management Review, 23(2), 285-304.
12. Costley, D.L. and Melgoza, C.S. and Todd, R. (1993), Human Relations in Organization(5th ed.). New York: West Publishing Company.
13. Curtis, B., Krasner, H. and Iscoe, N. (1988), “A Field Study of The Software Design Process For Large Systems,” Communications of the ACM, 31(11), 1268-1287.
14. Deutsch, M. (1949), “ A Theory of Cooperation and Competition,” Human Relations, 2, 129-152.
15. Dickson, G. and Wetherbe, J. (1985), The Management of Information Systems. MacGraw-Hill.
16. Ein-Dor, P. and Segev, E. (1978), “Organizational Context and the Success of Management Information Systems,” Management Science, 24(10), 1064-1077.
17. Ein-Dor, P. and Segev, E.(1982), “Information Systems: Emergence of a New Organizational function,” Information and Management, 5(4-5), 279-286.
18. Gladstein, D.L. (1984), “ Groups in Context : A Model of Task Group Effectiveness,” Administrative Science Quarterly, 29(4), 499-517.
19. Gruber, W.H.(1981), The Strategic Integration of Corporate Research and Development, N.Y.: American Management Association.
20. Hackman, J.R. (1983), A Normative Model of Work Team Effectiveness, New Haven CT:Yale University.
21. Hansen, M.T. (2009), “When Internal Collaboration Is Bad for Your Company,” Harvard Business Review, 87(4), 82-88.
22. Jarvenpaa, S.L. and Ives, B. (1991), “Executive Involvement and Participation in the Management of Information Technology,” MIS Quarterly, 15(2), 205-227.
23. Johnson, D.W. and Johnson, R.T. (1995), “Social Interdependence: Cooperative Learning in Education,” in Bunker,B.B., Rubin. J.Z. and Associates, Conflict, Cooperation, And Justice: Essays Inspired by the Work of Morton Deutsch, San Francisco: Jossey-Bass Publishers, 205-251.
24. Khan, E.H. (1992), “The Stages of Evolution of Information System Function,” IEEE Transaction on Engineering Management, 39(1), 84-95.
25. Lewicki, R.J. and Bunker, B.B. (1996), “Developing and Maintaining Trust in Work Relaionships,” in Kramer, R.M. and Tyler,T.R.(eds.), Trust inOrganizations, California: Sage Publications, 114-139.
26. Lewis, J.D. and Weigert, A. (1985), “Trust as a Social Reality,” Social Forces, 63(4), 967-985.
27. Markus, M.L. and. Robey, D. (1988), “Information Technology and Organizational Change : Causal Structure in Theory and Research,” Management Science, 34, 583-598.
28. Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), “An Integrative Model of Organizational Trust,” Academy of Management Review, 20(3), 709-734.
29. McFarlan, F.W., McKenney, J.L. and Pyburn, P. (1983), “The information Archi- pelago--Plotting a Course,” Harvard Business Review, 61(1), 145-156.
30. McGrath, J.E. (1964), Social Psychology: A Brief Introduction, New York: Holt, Rinehart and Winston.
31. Miaoulis, G. and LaPlaca, P.J.(1982), “A Systems Approach for Developing High-Technology Products,” Industrial Marketing Management, 11(4), 253-262.
32. Miller, M.A. (1996), “Developing High-Performance Cross-Functional Teams : Understanding Motivations, Functional Loyalties, and Teaming Fundamentals.”
33. Mishra, A.K. (1996), “Organizational Responses to Crisis : The Centrality of Trust,” in Kramer, Roderick M. and Thomas Tyler(eds.), Trust In Organizations, Newbury Park, CA: Sage, 261-287.
34. Moenaert, R.K. and Souder, W.E. (1990), “An Information Transfer Model for Integrating Marketing and R&D Personnel in New Product Development Projects,” Journal of Product Innovation Management, 7(2), 91-107.
35. Nieva, V.F., Fleishman, E.A. and Reick, A. (1978). Team Dimensions: their Identity, Their Measurement, and Their Relationships, D.C. : Response Analysis Corporation.
36. Parker, G.M. (1994), Cross-Functional Teams : Working with Allies, Enemies, and Other Strangers. John Wiley and Sons Inc.
37. Parry, M. and Song, X.M. (1993), “Determinants of R&D-Marketing Interface in High-Tech Japanese Firms,” Journal of Product Innovation Management, 10(1), 4-22.
38. Pettigrew, A. (1973), The Politics of Organizational Decision-making. London : Travistock.
39. Pfeffer, J. (1981), Power in Organizations. Boston: Pittman.
40. Premkumar, G. and King, W.R (1992), “An Empirical Assessment of Information Systems Planning and the Role of Information Systems in Organizations,” Journal of Management Information Systems, 9(2), 99-125.
41. Rentsch, J.R. and Klimoski, R.J. (2001), “Why do Great Minds’think Alike?:Antecedents of Team Member Schema Agreement,” Journal of Organizational Behavior, 22(2), 107-120 .
42. Ring, P.S. and Van De Ven, Andrew H. (1994), “Developmental processes of cooperative interorganizational relationships,” Academy of Management Review, 19, 90-118.
43. Robbins, S.P. (1992), Organizational Behavior. Prentice Hall Inc.
44. Robbins, S.P. (1996), Organizational Behavior. Prentice Hall Inc.
45. Robert. (1985) . Team Building. Manage (First Quarter) , pp. 26-28.
46. Robert, J.L.P., Dennis, A.R. and Ahuja, M.K. (2008), “Social Capital and Knowledge Integration in Digitally Enabled Teams,” Information Systems Research, 19(3), 314-334.
47. Ruekert, R.W. and Walker, O.C. (1987), “Marketing’s Interaction with Other Functional Units:A Conceptual Framework and Empirical Evidence,” Journal of Marketing, 51(1), 1-19.
48. Salas, E., Dickinson, T.L.,Converse,S.A. and Tannenbeaum,S.L. (1992) . “Toward an Understanding of Team Performance and Training, Teams : Their Training and Performance,” In Swezey, R.W. and Salas, E. (Eds.), Teams: Their Training and Performance, NJ: Ablex, 3-29. Sandstorm, E, De Meuse KP, Futrell, D. (1990),Work Terms: Applications and Effectiveness, American psychologist, 45(2), 120-33.
49. Salas, E., Rozell,D., Mullen,B. and Driskell,J.E. (1999), “The Effect of Team Building on Performance : An Integration,” Small Group Research, 30, 309-329.
50. Schramm, I. W. (1949), The Process and Effects of Mass Communication, Urbana: Univ. of Illinois Press.
51. Shapiro, D., Sheppard, B. & Cheraskin, L. (1992), “Business on a handshake,” Negotiation Journal, 8(4), 365-377.
52. Sheppard, B. H. T., M. (1996), “Micro-OB and the Network Organization,” in Kramer, R.M. and Tyler, T.R.(eds.), 114-139.
53. Silverman,D. (2001), Interpreting Qualitative Data：Methods for Analysing Talk, Text,
and Interaction. London: Thousand Oaks, Calif. : Sage, 2nd ed.
54. Summer, M. (1985), “Organization and Management of Information Center,” Journal of System Management, 36(10), 10-15.
55. Tjosvold, D. (1988a), “Cooperative and Competitive Dynamics within and between Organizational Units,” Human Relations, 41(6), 425-436.
56. Tjosvold, D. (1988b), “Cooperative and Competitive Interdependence:Collaboration between Departments to Service Customers,” Group and Organization Studies, 13(3), 274-289.
57. Tuckman, B.W. and Jensen, M.A.C. (1977), “Stages of Small-Group Development Revisited,” Group and Organization Studies, 2(4), 419-427
58. Tunner, J. C. (1982), “Towards a Cognitive Redefinition of the Social Group Social Identity and Intergroup Relations,” In Tajfel, H.(ED.), Social Identity and Intergroup Relations, Cambridge, 15-40.
59. Yaverbaum, G.L. (1988), “Critical Factors in User Environment : A Experiment Study on User,Organization and Task,” MIS Quarterly, 12(1), 75-91.
60. Yeh, Y.J. and Chou, H.W. (2005), “Team Composition and Learning Behaviors in Cross–Functional Teams,” Social Behavior and Personality: An International Journal, 33(4), 391-402.
61. Zand, D. E. (1972), “Trust and Mananerial Problem Solving,” Administrative Science Quarterly, 17, 229-239.
62. Zmud, R.W. (1980), “Management of Large Software Development Efforts,” MIS Quarterly, 4(2), 45-55.
三、網路部份　
1. IBM 全球財務長調查報告，Retrieved 2013.05.01，from http://www-07.ibm.com/tw/cfo/index.html?csr=aptw_dce4_20121023_1350960564239andcm=kandcr=googleandct=TW2BS01Wandck=%E8%B2%A1%E5%8B%99%E5%A0%B1%E5%91%8Aandcmp=TW2BS.
2. 跨部門合作摘要，Retrieved 2013.03.12，from
http://www.eu.gov.hk/english/publication/pub_bp/files/joined_up_govt_chinese.pdf

指導教授

周惠文(Huey-wen Chou)

審核日期

2013-7-11

推文