| dc.description.abstract | Taipei metropolitan area has become an indispensable part of life, MRT stations to deal with such a huge increase in passengers must pay close attention at all aspects of how best to streamline the manpower to maintain the traffic running smoothly, but also to achieve security maintenance performance, the public broadcasting system will play an important role.
This research discusses the passenger to transport the broadcast system degree of satisfaction regarding Czechoslovakia the key aspect and the service quality target, with promotes the foundation as the improvement service quality which the customer satisfies, the comparative analysis broadcast system regarding the common passenger and the passenger service achievements disparity. Tests designs controls each kind of different improvement factor, appraised each suggestion plan achievements, use the field mouth method to be perpendicular to the table to analyze as the experiment. After present situation questionnaire, picks up the experiment to design the factor. Because chooses three to change, respectively is (broadcast system sound, broadcast content length and broadcast language order), has two standards respectively, the altogether 4 experiments designs (E1, E2, E3, E4).
MRT system services with other countries special items index contrast is: ＂Broadcasting System clarity＂, ＂broadcasting information practicality＂, ＂quality broadcasting systems within the train＂ indicator, reflecting the broadcasting system for passengers to get the importance of travel-related information and emergency information.
To compare with MRT service system in other countries, the targets of special projects of MRT in Taiwan are: ＂Clarity of broadcasting system＂, ＂Practicality of broadcasting information＂, ＂Quality of broadcasting system in MRT＂. These projects reflected the importance of broadcasting system for passengers to gain the announcement and urgent information. Rotation orthogonal experimental design mode records in the table MRT broadcasting system, known S / N value of 20.7579 to the maximum, which is the best quality. E3 showed highest female voice, with a brief content, broadcasting order of Chinese language, English, Hokkien, Hakka. | en_US |