| dc.description.abstract |
In Taiwan, industry of ground handling services for airlines is a small number of industries that were regulated by the government. The operation patterns and processes were used in accordance with the traditional model for many years. Since 2010, because of the stable policy of both sides across the Taiwan Strait, the demand for air transport in Taiwan had grown so significantly that passenger and cargo traffic then had been climbing continuously year by year. Customers needed transportation operations to be more time-efficient and achieve higher quality. In addition, the airlines′ requirements for the rate of arrival on time and loading reached were higher than ever. The traditional mode of operation was not efficient enough, so it is impossible to use to save manpower, the time of operation, and the cost of operations.
Traditional information transmission of ground handling services for airlines had been gradually unable to meet the high growth of business volume and operational requirements. However, because of the special and professional, a completely foreign practice was not suitable for ground support services for airlines in Taiwan. Coupled with the importation of foreign systems had to spend very high construction costs, the case company decided to develop a set of its own application systems. Through the continuous discussion and adjustment of the mode of operation, and widely adopted new technologies, a management system of ground handling services was finally built.
This system was used in Taoyuan International Airport. The electronic information transmission and tracking management helped improve the quality of operations, and further ensure the safety of flight. Managers could also learn about the operational issues and adjust them from the detailed job information recorded in the system and related statistics and analysis information, including steps, time, items, locations and so on. The case company had then become a professional ground handling services company with discipline, skill, innovation, quality and safety. Therefore, it has been keeping competitive in the industry for a long time and offering customers and airlines more secure and quality of ground support services. | en_US |