| dc.description.abstract | As of January 1, 2024, the State-owned Taiwan Railway Co., Ltd. (hereinafter “TRC”) was officially restructured, including implementation of a new safety management system (hereinafter “SMS”). This action not only served as a demonstration of the organization’s commitment to safety, but also indicates the need to gradually and effectively overhaul the TRC’s safety management organizational culture, while still ensuring organizational profitability.
This study draws on the experience of the West Japan Railway Company (hereinafter “JRW”) in terms of its long-term safety management system implementation and other third-parties, and posits that the ranking and weighting of key SMS items have important research and practice implications for the promotion of safety culture and improving safety performance. Therefore, starting in 2023, the Taiwan Railway Administration (hereinafter “TRA”) began promoting the third phase of its SMS implementation as a matrix for in-depth research and analysis in three stages.
In the first stage, the multi-criteria decision-making (MCDM) method is used to determine the relative ranking and weights of key success factors items. In the second stage, experts with experience in MRT safety maintenance and TRA SMS operations were surveyed on full lifecycle maintenance . In the third stage focused on safety inspections, in-depth interviews were conducted with six researchers and industry experts to identify specific and feasible improvement strategies. The results present the following conclusions:
A.Suggestions for ranking of Main Key Success Factors (hereinafter “KSF”) for railway SMS :
1.Improvement of organizational culture(0.062), 2. Strengthening and increasing effectiveness of safety management system (0.061), 3. Improvement and enhancement of risk assessment (0.060), 4. Increased effectiveness of safety management system supervision (0.053) , improvement of communication processes inside and outside the organization (0.046).
B. Suggestions for ranking of Primary KSF for railway SMS :
1. Security risk management (weighted value 0.084), 2. Top management commitment (0.083), 3. Security responsibilities and key personnel (0.068), 4. Security policy, goals and resources (0.067), 5. Safety education, training and competency management (0.066), 6. Education and training for SMS maintenance (0.065), 7. Incident and accident notification and investigation (0.064), 8. Continuous improvement (0.061), 9. Organizational culture continuity (0.060), 10. Audit, review and evaluation (0.058), 11. Document creation and management (0.057), 12. Positive awareness of safety management (0.056), 13. Compliance with relevant laws and regulations (0.049), 14. Encouragement for hazard discovery and resolution (0.048), 15. Equipment and operation management (0.035), 16. Accident reporting (0.034), 17. Safety information transmission and communication (0.033), 18. Response to major accidents (0.033). | en_US |
| DC.subject | Taiwan Railway Co., Ltd., JR West Japan Railway Company, safety management system, multi-criteria decision-making, full life cycle, safety culture, key success factors, ranking. | en_US |