| dc.description.abstract | With the development of globalization, Enterprise Resource Planning （ERP） system needs to integrate all resources （e.g., production, sales, inventory, finance, human resources）. So that the function-oriented department change into process-oriented operations. ERP system plays an important role in the enterprise. With the advent of Industry 4.0, enterprise needs to be intelligent in the production process, and pursue immediate response to achieve market demand. So the business environment is more intense and the problems are more complicated.
In the technology development, Artificial Intelligence （AI） has been able to solve the frequent work by learning past experience. Therefore, the frequent operation of human work will be responsible for the AI in the ERP system. In some routine customer service and maintenance operations, AI can give the best advice to optimize the functionality and reduce overall operating costs.
Design Structure Matrix （DSM） has been widely used in process management, product design and development. DSM let complex processes to do visual analysis, so that the whole entire process easier to identify, and can provide the effective method of the enterprise in decision making. The study implements artificial intelligence in the ERP system at first. With the implementation of AI, internal processes of ERP system will significantly change. The interaction between the modules will create the new process, and then design the new process by DSM. According to the process designs by DSM, it is the basic structure to build the new system, and then design intelligent ERP system. | en_US |