| dc.description.abstract | Nowadays, along with the development of society, it is recognized all around the world that public libraries have become the most important educational institutions apart from schools as well as one of the vital indicators of national strength or urban progress. Even more, public libraries represent the local cultural level, thus more and more emphasis is being placed on public libraries. At present, about twenty years after the beginning of the new century, mankind has entered a new digital era. In the past, many people predicted that with the continuous acceleration and change of information acquisition methods, more and more new intelligent public libraries with novel design have been established and opened, becoming one of the most popular public facilities for modern people. Artificial intelligence libraries are not limited by space but can be actually perceived. It is said by some people that artificial intelligence libraries will realize intelligent services and management through the Internet of Things, but actually, they also include cloud computing and some intelligent facilities through which we can transform the traditional libraries, because artificial intelligence libraries provide intelligent services while the essence of intelligent services is to add value and sublimate the connotation of knowledge services, which is of great significance for the sustainable development of mankind.
With the rapid development of information technology, the Internet of Things technology has become an important carrier of people’s “smart life”, and intelligent public libraries, which are no longer subject to spatial limitation, will subtly affect our lives and work. This paper studies this new service model, analyzes the relationship between intelligent libraries’ service quality from users’ acceptance and use of intelligent libraries, and discusses how to optimize the service quality so as to make users accept this technology and service model, which is the original intention of intelligent public libraries.
In this study, a total of 800 questionnaires were distributed to users of Zhejiang Artificial Intelligence Library. After invalid and incomplete questionnaire were deducted, there were a total of 676 valid questionnaire, thus the effective recovery rate was 84.5%.
1. There is a significant positive correlation between service innovation and service quality.
2. There is a significant positive correlation between service quality and behavioral intention.
3. There is a significant positive correlation between service innovation and behavioral intention.
Therefore, this study explores the correlation between artificial intelligence libraries’ service quality and customers’ behavioral intention from the perspective of service innovation in a bid to facilitate future innovation and development of libraries and improve the operation of libraries.
This paper analyzes the influence of intelligent libraries’ innovative service model on improving the service quality and users’ behaviors from the perspective of innovative services. Researches confirm that intelligent libraries are a kind of relatively new service innovation. Driven by curiosity, users will explore some relevant information, and reasonable and innovative services are an important factor in user acceptance.
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