| dc.description.abstract | ERP is one of the company′s important management systems. The ERP system also contains many brands. The current ERP brand with the highest market share is SAP, and SAP will not support the old version of the system after 2025. There will be a large number of SAP ERP upgrade requirements. Enterprises need to have external consultants to support the upgrade project when implementing SAP ERP upgrade projects. This research will discuss the key factors and plan selection for ERP upgrade consultant company selection, so that the data basis can be used as a reference when choosing a consultant company.
This research is based on the literature and interviews with industry experts. After the data is compiled, three main principles and ten secondary main principles are summarized, and then the summarized principles are applied to the AHP level analysis method to construct a three-level evaluation structure. The first level is ＂AHP method to study the key factors of ERP upgrade consulting company selection＂, the second level is three evaluation aspects, namely ＂upgrade cost＂, ＂consultant company＂, ＂project management＂, and the third level 10 evaluation criteria, namely ＂system customization cost＂, ＂consultant cost＂, ＂hardware upgrade cost＂, ＂consultant company reputation＂, ＂current cooperation with maintenance vendors＂, ＂upgrade successful cases＂, ＂industry experience＂ ＂, ＂Project experience＂, ＂Project schedule＂, ＂Implementation method＂.
The results of the study found that the integration of the nine expert questionnaires in this study puts the most emphasis on ＂upgrade costs＂ in estimating dimensions, followed by ＂consultants＂.
Choose three companies and provide three options to verify whether the selected options are consistent before and after verification to verify the usability of the evaluation model. As a result, the three companies’ choices are all consistent with the expected options. Therefore, the conclusion is that the AHP method of this research is used in Upgrade consultant selection is feasible | en_US |