| dc.description.abstract | In the information technology service industry, the major players include original producers (domestic/foreign software and hardware), agents, distributors, and systems integrators. The major role for Systems Integrator is to fulfill customer needs, such as, digital transformation, innovative business models, and improving operational efficiency. For a systems integrator, improving its own products and services efficiency, cost, and quality are important factor affecting its competitiveness.
This focus of this study is Company F, a systems integrator providing IOT solutions. It was spun-off from a major Taiwanese electronic manufacturing service provider. It has been aggressively expanding its presence in the IOT, Industry 4.0 and 5G solution markets. Currently, Company F operates on a profit center organizational structure. As a result, departments compete for performance, and often overlook coordination and support from one another. This often results in project time and cost overrun, among other problems. This study attempts to tackle the problems, and proposes adjustments to the organization structure and management systems, in addition to process improvement in sales, coupled with internal value transfer mechanisms. The proposal is expected to reduce conflicts among departments, and enhance closer cross-departmental collaboration. These would result in better service quality and efficiency, and higher customer satisfaction, while lowering product service costs.
A feasibility analysis from the technological, economical, regulatory, operational, and schedule perspectives confirms that it could potentially achieve the objectives. It is believed that this proposal is only the first step, and continuous refinements in internal cost transfer and performance evaluation are required to maintain sustainable growth in the fiercely competitive systems integration market. | en_US |