| dc.description.abstract | Enterprise Resource Planning (ERP) is one of the most applied and fundamental software system. It provides a suite of applications and sharing the whole information with cross-functionals. However, even though company have successfully implemented ERP system, each enterprise has its unique operational processes, which means that the original ERP modules cannot meet the requirements of the enterprise. As a result, additional software is often needed to support operation process smoothly. In addition, with the fast pace of modern society and the increasing emphasis about on time by customers, if operation processes cannot be integrated and streamlined, enterprises may risk losing customer trust. Therefore, waiting can be considered as an opportunity cost.
In case study, we focus on improving the order operation process using the ERP system. The Six Sigma DMAIC method was applied, which includes define, measure, analyze, improve, and control steps to carry out the project improvement. By using the Six Sigma approach, an effective improvement plan was proposed to shorten the waiting time for customer delivery confirmation in the existing order operation process using the ERP system. Through this improvement, the order operation process was integrated, streamlined, and optimized, which improved operational efficiency and reduced human error rates. At the same time, it can also enhance the competitiveness of enterprises in the market and increase customer satisfaction with the enterprise. | en_US |