| dc.description.abstract | This study aims to explore the impact of the gap between servant leadership expectations and perceptions on organizational citizenship behavior, and to use the mediating role of self-depletion and the moderating role of proactive personality. As companies pay more attention to employee mental health and work effectiveness, it is particularly important to understand how the gap between servant leadership expectations and perceptions affects employee behavior. This study used a questionnaire survey method to survey 247 employees from different companies, and conducted data analysis through SPSS, using Pearson correlation analysis, regression analysis, and mediation and moderation effect tests.
The research results show that the gap between servant leadership expectations and perceptions has a significant impact on self-depletion and organizational citizenship behavior. Specifically, when the actual performance of servant leaders is more inconsistent with employees′ expectations, the employees′ self-depletion will be higher and their organizational citizenship behavior will be worse. In addition, self-depletion has a significant mediating effect between the gap between servant leadership expectations and perceptions and organizational citizenship behavior, indicating that the gap between servant leadership expectations and perceptions affects employees′ self-depletion and then affects their organizational citizenship behaviors.
In addition, it was found that proactive personality has a significant moderating effect on the relationship between servant leadership expectations and perceived gaps and self-depletion. When the employee′s proactive personality is stronger, the negative impact of the gap between servant leadership expectations and perceptions on self-depletion is smaller. This means that proactive employees can better cope with the inconsistency between leadership expectations and actual performance, reduce ego depletion, and maintain high levels of organizational citizenship behavior.
Based on the above results, this study recommends that companies should emphasize the importance of servant leadership traits when selecting leaders and strive to narrow the gap between leader behavior and employee expectations. At the same time, companies should encourage and support employees to develop proactive personalities to improve employees′ adaptability and psychological resilience, thereby reducing self-depletion and promoting the improvement of organizational citizenship behavior. | en_US |