| dc.description.abstract | The evaluation of material suppliers is one of the key factors determining the quality of pharmaceutical products. If the chosen material quality is poor, even if there are no issues with process capability and process equipment, it will still lead to frequent occurrence of complaints. However, in the past, Pharmaceutical Plant E solely considered cost when selecting material suppliers, leading to frequent complaints and cases reported to the Non-Conforming Product Center every time a material supplier was changed. This not only affects the reputation of the
pharmaceutical plant itself and the safety of its customers, but could even lead to serious incidents of drug safety. Therefore, in order to improve product quality issues and reduce the occurrence of complaints, this study, through literature review and the characteristics of material supplier requirements of the pharmaceutical plant itself, ultimately decided to combine two methods: Analytic Hierarchy Process (AHP) and Quality Function Deployment (QFD) in the Quality House (HOQ), to explore the evaluation criteria of material suppliers for pharmaceutical plants, understand the aspects and criteria that need to be evaluated, and understand the weight order of the evaluation criteria for material suppliers by the pharmaceutical plant.
Through discussions with 7 experts within the plant, this study used the Analytic Hierarchy Process (AHP) to determine 5 evaluation aspects and 18 criteria elements, with a total of three levels in the entire framework. The weight ratios of Pharmaceutical Plant E′s requirements for
material suppliers were obtained. After discussions with an expert team within Pharmaceutical Plant E, the relationship matrix table between the requirements aspect of Pharmaceutical Plant E and the selection criteria of material suppliers was filled with corresponding relationship degrees to indicate the strength of the relationship between the two. Finally, the symbols in the
relationship matrix table were quantitatively converted into numerical values, and the values of technical objectives were calculated based on the relative weight results of the requirements aspect of the pharmaceutical plant (obtained from the AHP results), ultimately obtaining the weight order of evaluation criteria for material suppliers of Pharmaceutical Plant E, to serve as the basis for evaluation requirements and indicators when selecting new material suppliers for Pharmaceutical Plant E in the future. | en_US |