| dc.description.abstract | This study employed the analytic hierarchy process and analyzed a case company′s management systems in order to investigate the completeness of the management system process planning. Through a review of relevant literature, four major dimensions (documentation, nonconformity handling, monitoring/measurement, innovation) were derived, and eleven specific influencing factors were constructed. A questionnaire survey, expert interviews, and the analytic hierarchy process were used for statistical analysis to obtain the weights of the various influencing factors, resulting in an overall framework that can be used to assess the completeness of management system processes. Taking the case company as an example, an empirical study was conducted on the quality management system, environmental management system, and occupational health and safety management system. The results showed that the assessment of the documentation dimension was relatively complete, while the factors of the innovation dimension were relatively lacking. Additionally, there were differences in the extent of process planning between the quality, environmental, and occupational health and safety management systems, with the occupational health and safety management system being the most complete in terms of planning. Overall, the assessment framework proposed in this study can be used to evaluate different management systems, thereby providing a horizontal assessment and comparison across organizations, business units, and management processes. The assessment results can serve as a reference for organizations to improve and help enhance the integrity of the process planning for various systems. | en_US |