| dc.description.abstract | With the boom of Supply Chain Management, the traditional one-to-one supplier-buyer relationship had been evolved into a supply chain which is strongly linked with manufacturers, suppliers, retailers and customers together. On the wave of global competition, the industries of Taiwan are forming the integrated supply chain combined the upstream and downstream entities as a “Life Chain” then toward into global purchasing, global manufacturing, and global marketing.
The SCM system adopted the Advanced Planning and Scheduling concept considering the capacity and supplier constraint to achieve the global optimization result which can’t be completely performed by traditional ERP. Besides, the SCM system also offer the opportunities to cooperate with outside suppliers/customers via information integration using Internet technology to operate as a virtual organization. From the past experiences of ERP implementation, there were lots of problems encountered during the implementation process caused by underestimate of ERP complexity. It’s assumed that the complicate organization and dispersed geographic location owned by multinational enterprises should be more difficult during SCM implementation compared with ERP implementation, therefore, we are to
explore the problems in supply chain management and the resolution and how is the system successfully implemented using rigorous case study research strategy.
By applying Giddens’ structuration theory model to explore the factors that affect the SCM implementation, the interaction between IT and organization, and also the organizational performance of the implemented SCM using multiple case studies with multiple units of analysis. Two companies are selected for this study, one is a foreign company with heavy investment in Taiwan and the other is the local company, both of them have global business operation and management experiences. In addition, the SCM system is i2 adopted by these two companies.
The major findings from this research are:
1. The affecting factors of adopting SCM system from the perspectives of supply chain environment, organization and system itself are almost the same between the two companies.
2. The primary attractive points from the SCM system are global optimization, APS, supply chain data visibility, problem oriented process and demand driven.
3. Key success factors of implementing SCM are top management support, users perception about business strategy, documentation of supply chain process, the integration ability with ERP, and the data accuracy.
4. The benefits from implementation are higher customer satisfaction, and supply chain cost reduction. | en_US |