| dc.description.abstract | Manager competency assessment is not a new concept in the business. However,only a few healthcare instituses actually implement this assessment. Managers oversee operations and thus, their managerial competency, which is every difficult to measure, is one of the determining factors for business outcomes. The purpose of this study is to propose an assessment framework and describe how this framework can be applied by utilizing a community hospital as a case of illustration. This study first reviewed relevant literatures and conducted qualitative and in-depth interview with managers from this community hospital. Six competency dimensions, including controlling, organization, planning, communication, leading and learning were identified for this study.And anonymous questionnaire survey and a 360-degree feedback were conducted to test the validity for this framework.
The study outcome include:
1. A manager competency assessment was designed for managers of different levels.
2. Discussion and analysis for the reliability and validity test result.
3. Result of 360-degree feedback to illustrate the applications for the assessment,and
4. Suggestions for the assessment improvements.
Finally,this study provided assessment result for assessment participants and recommended the community hospital to apply these results to refine their recruiting and selection process, career development assistances available to all employees, training programs for managerial trainees and employees, succession plan, and performance evaluations and compensation designs, Thus,they can establish objective criteria for these processes and motivate their employees.
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