ERP專案負責單位對ERP專案執行與ERP績效之影響

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姓名

林煜晟(Lin, Yu-Cheng) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

ERP專案負責單位對ERP專案執行與ERP績效之影響
(The Impact of the responsible unit of ERP projects on ERP Project Implementation and ERP Performance)

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摘要(中)

企業資源規劃(ERP)為一即時資訊之整合系統，隨著國際化的趨勢，大部分企業希望藉由ERP系統，讓企業作業流程的弊病，諸如人力重複的浪費、資訊重複或者傳遞的延遲等，將效率提升至最高，浪費減至最低。然而，以往企業在進行ERP導入專案時，將導入重點放在軟硬體等IT設備是否齊全，卻忽略了導入專案團隊的重要性，以及ERP導入是否與企業發展策略目標所契合，造成ERP在導入完成後，企業內部對ERP出現排斥的問題，以及經營績效不升反降等，往往使得ERP導入專案失敗。本研究針對ERP專案所負責的單位著手，以台灣地區4276家公司為研究母群體，經由郵寄問卷調查，運用ANOVA與迴歸分析，探討不同的ERP導入負責單位在執行導入專案過程中是否會有不同，最後對ERP專案的績效有何差別。

摘要(英)

Enterprise Resources Planning (ERP) is the system that provide real-time information by an integrated system. As the trend of international, the majority of enterprise begin to adopt this system in order to minimize operating procedures ills in traditional operating procedures, such as waste of manpower, information duplication or delivery delay. However, in the past, the enterprise implemented ERP system, they often focused on the software and other equipment, but ignored how important the team who charged this project. Therefore, after the implementations were complete, the enterprise drew back because of internal exclusion. As a result, the ERP implementation project was failed. In this way, this research hopes to find out the best project team who can let ERP implementation more successful by analyzing companies’ choices. 4276 questionnaires were sent to Taiwanese enterprises in manufacturing and service industries. The research use ANOVA and regression analysis to find the impact of implementation of ERP systems project and ERP performance.

關鍵字(中)

★ 企業資源規劃（ERP）
★ 專案管理
★ ERP績效

關鍵字(英)

★ ERP Systems
★ ERP Performance
★ Project Management

論文目次

中文摘要 i
Abstract ii
目錄 iii
表目錄 v
圖目錄 vi
一、緒論 1
1-1 研究背景與動機 1
1-2 研究目的 1
1-3 論文架構與流程 2
1-3-1 論文結構 2
1-3-2 研究流程 3
二、文獻探討 4
2-1 企業資源規劃(ERP) 4
2-2 導入ERP 5
2-3 專案管理 5
2-3-1 定義 5
2-3-2 專案管理之涵義 6
2-3-3 ERP導入專案之核心成員 6
2-4 ERP導入績效衡量 8
2-5 IS成功模式 9
2-5-1 系統品質與資訊品質 11
2-5-2 使用者使用效益觀點 11
2-5-3 使用者滿意度 12
三、研究方法 13
3-1 研究架構 13
3-2 研究對象與問卷設計 14
3-3 問卷收發情形與樣本描述 15
3-4 ERP專案執行程度衡量 16
3-5 ERP系統績效構面衡量 16
3-6 變數衡量 18
四、研究結果 19
4-1 導入負責單位對專案執行程度之影響 19
4-2 專案執行對系統品質與資訊品質之影響 20
4-2-1 對系統品質之影響 20
4-2-2 對資訊品質之影響 20
4-3 IS成功模式 21
4-3-1 系統品質、資訊品質對使用ERP系統之影響 21
4-3-2 系統品質、資訊品質對使用者滿意度之影響 22
4-3-3 使用ERP系統對使用者滿意度之影響 22
4-3-4 使用者滿意度對使用ERP系統之影響 23
4-3-5 使用ERP系統、使用者滿意度對個人的影響 23
4-3-6 ERP系統對個人的影響對組織的影響 24
第五章結論與建議 25
5-1 研究結論 25
5-2 管理意涵 27
5-3 研究限制與未來研究建議 27
參考文獻 29

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指導教授

蔡文賢(Wen-Hsien Tsai)

審核日期

2014-6-30

推文