一整合方法規劃汽車共享之服務系統

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姓名

郭譯謙(Yi-Chien Kuo) 查詢紙本館藏

畢業系所

工業管理研究所

論文名稱

一整合方法規劃汽車共享之服務系統
(An Integrated Method for Planning Car-Sharing Service System)

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摘要(中)

服務科學(Services Science, Management and Engineering, SSME)，是指結合眾多跨領域學科的研究，整合不同領域的學術成果，透過服務設計變得更有效率，尋求創新的服務型態。蒐集資料與相關研究報告進行分析，採用多元化之模式進入大眾市場。
本研究將會應用品質機能展開(Quality Function Deployment, QFD)，分析顧客的服務需求，定義顧客需求與共享系統設計之關係。透過 QFD 所分析的資料，採用設計結構矩陣(Design Structure Matrix, DSM )找出適合的元素，以建構系統的基本架構。
汽車共享(car sharing)，是一個汽車租賃模式，用於人們短期內租車。汽車共享可以幫助降低交通堵塞和污染，減少了停車位的需求。因此，如何提高汽車共享的使用率將是值得研究議題。本文以汽車共享系統為例，在協同設計的環境中，以服務科學手法為架構，應用 QFD 及 DSM 進行分析，最後套用服務藍圖來說明整個過程。

摘要(英)

Service science, management, and engineering (SSME) is to describe service science, an interdisciplinary approach to the study, integrate different areas of academic achievement design, and become more efficient through the service design implementation of services systems. Collect information and analyze relevant research, using diversified model into the mass market.
This study utilizes Quality Function Deployment (QFD) to analysis of customer demand for services, define the relationship between customer demand and sharing system designs .According to the data of QFD, Design Structure Matrix (DSM) is applied to find suitable elements to construct the system.
Car sharing is a car rental mode for people in the short term rental, it can help reduce traffic congestion and pollution, reducing the demand for parking spaces. Therefore, how to improve the utilization of car sharing would be worth studying topics. This study will use the car sharing as an example to analyze and demonstrate the application of QFD, DSM and Service Blueprint which use the SSME method in the collaborative design environment.

關鍵字(中)

★ 汽車共享
★ 品質機能展開
★ 設計結構矩陣
★ 服務科學
★ 服務藍圖

關鍵字(英)

★ Car-sharing
★ Quality Function Deployment
★ Design Structure Matrix
★ Services Science, Management and Engineering
★ Service Blueprint

論文目次

Table of Content
摘要 I
ABSTRACT II
Table of Content III
List of Figure IV
List of Table V
Chapter 1 Introduction 1
1.1 Background 1
1.2 Motivation and Objectives: 2
1.3 Research Overview 3
Chapter 2 Literature Review 4
2.1 Service Science, Management and Engineering 4
2.2 Product Service System 7
2.3 Sharing Economy 10
Chapter 3 Research Methodology 12
3.1 Methodological Framework 12
3.2 Overview of Methodology 15
3.2.1 Quality Function Deployment (QFD) 15
3.2.2 Design Structure Matrix (DSM) 19
3.2.3 Service Blueprint 23
Chapter 4 Application 27
4.1 Introduction Industry 27
4.1.1 Defining car sharing 27
4.1.2 Car-sharing Progress 32
4.1.3 Market development of the car sharing 33
4.2 Methodology implementation 37
4.2.1 Quality function Deployment (QFD) 37
4.2.2 Design Structure Matrix (DSM) 41
4.2.3 Service Blueprint 43
Chapter 5 Conclusion and Future Research 47
5.1 Conclusion 47
5.2 Future Research 48
Reference 49

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Web-Site:
ARTC:http://www.artc.org.tw/chinese/03_service/03_02detail.aspx?pid=35
The design structure matrix website: http://www.dsmweb.org/
CommonWealth Magazine: http://www.cw.com.tw/article/article.action?id=5068226#
Jeremiah Owyang: http://www.web-strategist.com/blog/2014/03/03/report-sharing-is-the-new-buying-winning-in-the-collaborative-economy/

指導教授

高信培(Hsing-Pei Kao)

審核日期

2015-6-29

推文