跨國合作之知識距離與溝通成效：以媒體豐富度與外語嫻熟度為干擾變項

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：86

、訪客IP：18.118.151.211

姓名

印敏君(MIN-CHUN YING) 查詢紙本館藏

畢業系所

人力資源管理研究所在職專班

論文名稱

跨國合作之知識距離與溝通成效：以媒體豐富度與外語嫻熟度為干擾變項
(The Relationship between Knowledge Distance and Communication Effectiveness in International Cooperation: Media Richness and Corporate Language Proficiency as Moderators)

相關論文

★ 空服員之工作特性、工作壓力源與個人壓力反應	★ 人力資源管理活動對員工離職意願之影響- 以工作滿意度為中介變項
★ 直線主管之管理訓練與其參與人力資源管理活動之關聯	★ 直線經理參與人力資源管理活動之影響因素探討
★ 員工風險承擔對個人持股意願之影響	★ 人力資本投資、知識分享與組織績效之關聯
★ 人力資源部門跨界活動對企業採行高績效人力資源管理實務之影響	★ 賦權感知、工作滿意、組織承諾與服務行為之相關性研究―以某連鎖便利商店為例
★ 業務代表人格特質與核心職能對績效影響的探討 —以某藥廠為例	★ 實施利益分享制度對心理賦權感及工作滿意之影響
★ 員工股票獎酬對員工心理所有權之影響---以內外控人格特質為干擾變項	★ 組織氣候感知、組織承諾與組織公民行為之關聯
★ 人力資源高績效工作實務、創新氣候與組織績效之關聯－以IC設計產業為例	★ 高績效工作實務對員工知識分享行為之影響 -
★ 人格特質與工作績效之關係研究─以航空服務業空服人員為例	★ 員工對功能彈性氣候的感知對工作滿意度的影響以工作自主與工作要求為中介變項

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

本研究透過對具有跨國合作經驗者之實證研究，探討知識距離是否影響跨國合作中的溝通成效，並分別觀察其所能採用的媒體豐富度以及組織成員的外語嫻熟度是否對溝通成效具干擾作用，且進一步探究外語嫻熟度是否會干擾媒體豐富度的選擇，進而調節知識距離對溝通成效之影響。

本研究透過網路問卷與紙本問卷調查，以具有跨國合作經驗者為填答對象，調查時間為2017年12月，共取得336份有效問卷。採用階層迴歸分析法，檢驗自變項「知識距離」、依變項「溝通成效」、干擾變項「媒體豐富度」及「接收者的外語嫻熟度」之關聯。

研究結果顯示，知識距離與溝通成效具有顯著負向關係；三項干擾知識距離對溝通成效之假設中，僅接收者外語嫻熟度對知識距離與溝通成效具顯著調節效果，正向干擾效果成立。研究證實，跨國合作者在進行溝通時，接收者外語嫺熟度越高，越能削弱知識距離對溝通成效之負向關係，提升溝通成效。

摘要(英)

This empirical research aims to explore whether Knowledge Distance between giver and receiver affects Communication Effectiveness in international cooperation, to examine if Media Richness and Receiver’s Corporate Language Proficiency would moderate the relationship between Knowledge Distance and Communication Effectiveness, and to see if Receiver’s Corporate Language Proficiency would moderate Media Richness and further to moderate the relationship between Knowledge Distance and Communication Effectiveness.
Survey via web-based and paper based questionnaires in Dec 2017, collected 336 valid questionnaires. With hierarchical regression analysis, the study examined the relationship between independent variable ‘Knowledge Distance’, dependent variable ‘Communication Effectiveness’, and Moderator ‘Media Richness’ and ‘Receiver’s Corporate Language Proficiency’.
The results suggested that Knowledge Distance has negative influence on Communication Effectiveness, and which can be moderated by Receiver’s Corporate Language Proficiency. Better Language Proficiency brings better Communication Effectiveness diminishing the negative influence resulted from Knowledge Distance.

關鍵字(中)

★ 跨國合作
★ 知識距離
★ 溝通成效
★ 媒體豐富
★ 語言

關鍵字(英)

★ International Cooperation
★ Knowledge Distance
★ Communication Effectiveness
★ Media Richness
★ Corporate Language proficiency

論文目次

第一章緒論　1
第一節研究動機與背景　1
第二節研究目的　2

第二章文獻探討　3
第一節溝通成效　3
第二節知識距離與溝通成效　4
(一) 知識—研究演變　4　
(二) 吸收力理論—定義、前因與影響　5
(三) 知識距離的定義與維度　9
(四) 影響知識傳遞的成效　10
(五) 跨國合作中知識距離與溝通成效之關係　12
第三節媒體豐富度與溝通成效　13
第四節接收者外語嫻熟度與溝通成效　16

第三章研究方法　21
第一節研究架構　21
第二節研究樣本及資料來源　22
第三節資料分析方法　26

第四章研究結果　27
第一節描述性統計分析　27
第二節信度分析　30
第三節相關分析　31
第四節迴歸分析結果　34

第五章結論與建議　38
第一節結論　38
第二節管理意涵與討論　41
第三節研究限制與未來研究建議　42

參考文獻　44

參考文獻

1. 张莉, & 和金生. (2009). 知识距离与组织内知识转移效率. 現代管理科學, 2009(3), 43-44.
2. 苏晓艳, & 范兆斌. (2010). 企业吸收能力理论研究综述. 未來與發展, 2010(11), 58-63+ 74.
3. 陈搏. (2007). 知识距离与知识定价. 科学学研究, 25(1), 14-18.
4. 袁凌, & 蒋新玲. (2017). 知识距离, 知识寻求与员工创新行为: 有调节的中介模型. 科技进步与对策, 34(18), 118-125.
5. Acar, O. A., & van den Ende, J. (2016). Knowledge distance, cognitive-search processes, and creativity: the making of winning solutions in science contests. Psychological science, 27(5), 692-699.
6. Ambos, T. C., & Ambos, B. (2009). The impact of distance on knowledge transfer effectiveness in multinational corporations. Journal of International Management, 15(1), 1-14.
7. Andres, H. P. (2002). A comparison of face-to-face and virtual software development teams. Team Performance Management: An International Journal, 8(1/2), 39-48.
8. Argyris, C., & Schon, D. (1978). Organizational learning: A theory of action approach. Reading, MA: Addision Wesley.
9. Baker, J. H., Sircar, S., & Schkade, L. L. (1998). Complex document search for decision making. Information & management, 34(4), 243-250.
10. Bargiela-Chiappini, F. (2009). Handbook of business discourse: Edinburgh University Press.
11. Barner-Rasmussen, W., & Aarnio, C. (2011). Shifting the faultlines of language: A quantitative functional-level exploration of language use in MNC subsidiaries. Journal of World Business, 46(3), 288-295.
12. Barner-Rasmussen, W., & Björkman, I. (2005). Surmounting interunit barriers factors associated with interunit communication intensity in the multinational corporation. International Studies of Management & Organization, 35(1), 28-46.
13. Barner‐Rasmussen, W., & Björkman, I. (2007). Language fluency, socialization and inter‐unit relationships in Chinese and Finnish subsidiaries. Management and Organization Review, 3(1), 105-128.
14. Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
15. Baughn, C. C., Denekamp, J. G., Stevens, J. H., & Osborn, R. N. (1997). Protecting intellectual capital in international alliances. Journal of World Business, 32(2), 103-117. doi:https://doi.org/10.1016/S1090-9516(97)90002-X
16. Beranek, P. M., & Martz, B. (2005). Making virtual teams more effective: improving relational links. Team Performance Management: An International Journal, 11(5/6), 200-213.
17. Buckley, P. J., Carter, M. J., Clegg, J., & Tan, H. (2005). Language and social knowledge in foreign-knowledge transfer to China. International Studies of Management & Organization, 35(1), 47-65.
18. Chang, Y.-Y., Gong, Y., & Peng, M. W. (2012). Expatriate knowledge transfer, subsidiary absorptive capacity, and subsidiary performance. Academy of management journal, 55(4), 927-948.
19. Christensen, C. M., Suárez, F. F., & Utterback, J. M. (1998). Strategies for survival in fast-changing industries. Management Science, 44(12-part-2), S207-S220.
20. Clément, R., & Gardner, R. C. (2001). Second language mastery. The new handbook of language and social psychology, 2, 489-504.
21. Cohen, W., & Levinthal, D. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation′, Administration Science Quarterly 35, 128–152. CrossRef Google Scholar.
22. Cohen, W. M., & Levinthal, D. A. (1989). Innovation and learning: the two faces of R & D. The economic journal, 99(397), 569-596.
23. Cohen, W. M., & Levinthal, D. A. (2000). Absorptive capacity: A new perspective on learning and innovation Strategic Learning in a Knowledge economy (pp. 39-67): Elsevier.
24. Cohen, W. M., & Levinthal, D. A. (2000). Chapter 3 - Absorptive Capacity: A New Perspective on Learning and Innovation* Strategic Learning in a Knowledge Economy (pp. 39-67). Boston: Butterworth-Heinemann.
25. Cummings, J. L., & Teng, B.-S. (2003). Transferring R&D knowledge: the key factors affecting knowledge transfer success. Journal of Engineering and technology management, 20(1-2), 39-68.
26. Daft, R. L. (2015). Organization theory and design: Cengage learning.
27. Daft, R. L., & Lengel, R. H. (1983). Information richness. A new approach to managerial behavior and organization design. Retrieved from
28. Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554-571.
29. Daft, R. L., Lengel, R. H., & Trevino, L. K. (1987). Message equivocality, media selection, and manager performance: Implications for information systems. MIS quarterly, 355-366.
30. Daft, R. L., & Macintosh, N. B. (1981). A tentative exploration into the amount and equivocality of information processing in organizational work units. Administrative science quarterly, 207-224.
31. Daft, R. L., & Weick, K. E. (1984). Toward a model of organizations as interpretation systems. Academy of management review, 9(2), 284-295.
32. Daft, R. L., & Wiginton, J. C. (1979). Language and organization. Academy of management review, 4(2), 179-191.
33. DeCarolis, D. M., & Deeds, D. L. (1999). The impact of stocks and flows of organizational knowledge on firm performance: An empirical investigation of the biotechnology industry. Strategic Management Journal, 953-968.
34. Dennis, A. R., & Valacich, J. S. (1999). Rethinking media richness: Towards a theory of media synchronicity. Paper presented at the Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on.
35. Feely, A. J., & Harzing, A.-W. (2003). Language management in multinational companies. Cross Cultural Management: An International Journal, 10(2), 37-52.
36. Ghoshal, S., & Bartlett, C. A. (1988). Creation, adoption and diffusion of innovations by subsidiaries of multinational corporations. Journal of International Business Studies, 19(3), 365-388.
37. Graddol, D. (1997). The Future of English? A guide to forecasting the popularity of the English Language in the 21st century. London. British Council.
38. Grant, R. M. (1996). Toward a Knowledge-Based Theory of the Firm. Strategic Management Journal, 17, 109-122.
39. Grant, R. M. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal, 17(S2), 109-122.
40. Gupta, A. K., & Govindarajan, V. (2000). Knowledge flows within multinational corporations. Strategic Management Journal, 473-496.
41. Haas, M. R., & Hansen, M. T. (2007). Different knowledge, different benefits: toward a productivity perspective on knowledge sharing in organizations. Strategic Management Journal, 28(11), 1133-1153.
42. Hagen, S. (1999). Business communication across borders: a study of language use and practice in European companies: Languages National Training Organisation.
43. Hamel, G. (1991). Competition for competence and interpartner learning within international strategic alliances. Strategic Management Journal, 12(S1), 83-103.
44. Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative science quarterly, 44(1), 82-111.
45. Harabi, N. (1997). Channels of R&D spillovers: An empirical investigation of Swiss firms. Technovation, 17(11-12), 627-635.
46. Hardin, A. M., Fuller, M. A., & Davison, R. M. (2007). I know I can, but can we? Culture and efficacy beliefs in global virtual teams. Small Group Research, 38(1), 130-155.
47. Harzing, A.-W., Köster, K., & Magner, U. (2011). Babel in business: The language barrier and its solutions in the HQ-subsidiary relationship. Journal of World Business, 46(3), 279-287.
48. Horwitz, F. M., Bravington, D., & Silvis, U. (2006). The promise of virtual teams: identifying key factors in effectiveness and failure. Journal of European Industrial Training, 30(6), 472-494.
49. Kim, L. (1997). Immitation to Innovation; the Dynamics of Korea′s Technological Learning: Harvard Business School Press.
50. Kinney, S., & Dennis, A. (1994). Re-evaluating media richness: Cues, feedback, and task. Paper presented at the HICSS (4).
51. Klitmøller, A., & Lauring, J. (2013). When global virtual teams share knowledge: Media richness, cultural difference and language commonality. Journal of World Business, 48(3), 398-406.
52. Kock, N. (2001). The ape that used e-mail: Understanding e-communication behavior through evolution theory. Communications of the Association for Information Systems, 5(1), 3.
53. Kock, N. (2004). The psychobiological model: Towards a new theory of computer-mediated communication based on Darwinian evolution. Organization science, 15(3), 327-348.
54. Kock, N., Hantula, D. A., Hayne, S. C., Saad, G., Todd, P. M., & Watson, R. T. (2008). Introduction to Darwinian perspectives on electronic communication. IEEE Transactions on Professional Communication, 51(2), 133-146.
55. Krogh, G. v., Roos, J., & Slocum, K. (1994). An essay on corporate epistemology. Strategic Management Journal, 15(S2), 53-71.
56. Lengel, R. H., & Daft, R. L. (1984). An exploratory analysis of the relationship between media richness and managerial information processing. Retrieved from
57. Liyanage, S., & Barnard, R. (2003). Valuing of firms′ prior knowledge: a measure of knowledge distance. Knowledge and Process Management, 10(2), 85-98. doi:10.1002/kpm.171
58. Marschan-Piekkari, R., Welch, D., & Welch, L. (1999). In the shadow: The impact of language on structure, power and communication in the multinational. International Business Review, 8(4), 421-440.
59. Martins, L. L., Gilson, L. L., & Maynard, M. T. (2004). Virtual teams: What do we know and where do we go from here? Journal of management, 30(6), 805-835.
60. Mowery, D. C., & Oxley, J. E. (1995). Inward technology transfer and competitiveness: the role of national innovation systems. Cambridge journal of economics, 19(1), 67-93.
61. Mudambi, R. (2002). Knowledge management in multinational firms. Journal of International Management, 8(1), 1-9.
62. Nonaka, I. (2000). A dynamic theory of organizational knowledge creation Knowledge, groupware and the internet (pp. 3-42): Elsevier.
63. Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation: Oxford university press.
64. Noorderhaven, N., & Harzing, A.-W. (2009). Knowledge-sharing and social interaction within MNEs. Journal of International Business Studies, 40(5), 719-741.
65. Panteli, N. (2002). Richness, power cues and email text. Information & management, 40(2), 75-86.
66. Pedersen, T., Petersen, B., & Sharma, D. (2003). Knowledge transfer performance of multinational companies Governing Knowledge-Processes (pp. 69-90): Springer.
67. Peltokorpi, V. (2015). Corporate language proficiency and reverse knowledge transfer in multinational corporations: Interactive effects of communication media richness and commitment to headquarters. Journal of International Management, 21(1), 49-62.
68. Peltokorpi, V., & Vaara, E. (2014). Knowledge transfer in multinational corporations: Productive and counterproductive effects of language-sensitive recruitment. Journal of International Business Studies, 45(5), 600-622.
69. Polanyi, M. (1962). Tacit knowing: Its bearing on some problems of philosophy. Reviews of modern physics, 34(4), 601.
70. Rajesh, S. (2004). Social capital as antecedent of ab-sorptive of firms. Paper presented at the DRUID Conference on Industrial Dynamics, In-novation and Development. Elsinore, Denmark.
71. Robbins, S. P., Judge, T., & Breward, K. (2003). Essentials of organizational behavior (Vol. 7): Prentice Hall Upper Saddle River.
72. Santos Jr, E., & Santos, E. S. (1999). A framework for building knowledge-bases under uncertainty. Journal of Experimental & Theoretical Artificial Intelligence, 11(2), 265-286.
73. Schomaker, M. S., & Zaheer, S. (2014). The role of language in knowledge transfer to geographically dispersed manufacturing operations. Journal of International Management, 20(1), 55-72.
74. Simon, H. A. (1976). From substantive to procedural rationality 25 years of economic theory (pp. 65-86): Springer.
75. Subramaniam, M., & Venkatraman, N. (2001). Determinants of transnational new product development capability: Testing the influence of transferring and deploying tacit overseas knowledge. Strategic Management Journal, 22(4), 359-378.
76. Sunaoshi, Y., Kotabe, M., & Murray, J. Y. (2005). How technology transfer really occurs on the factory floor: a case of a major Japanese automotive die manufacturer in the United States. Journal of World Business, 40(1), 57-70.
77. Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27-43.
78. Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
79. Teigland, R., & Wasko, M. (2009). Knowledge transfer in MNCs: Examining how intrinsic motivations and knowledge sourcing impact individual centrality and performance. Journal of International Management, 15(1), 15-31.
80. Tell, F. (1997). Knowledge and justification–Exploring the knowledge based firm. Linköpings universitet.
81. Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of management journal, 41(4), 464-476.
82. Turner, S. F., Bettis, R. A., & Burton, R. M. (2002). Exploring depth versus breadth in knowledge management strategies. Computational & Mathematical Organization Theory, 8(1), 49-73.
83. Van Den Bosch, F. A., Volberda, H. W., & De Boer, M. (1999). Coevolution of firm absorptive capacity and knowledge environment: Organizational forms and combinative capabilities. Organization science, 10(5), 551-568.
84. Welch, D. E., & Welch, L. S. (2008). The importance of language in international knowledge transfer. Management International Review, 48(3), 339-360.
85. Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of management review, 27(2), 185-203.
86. Zander, U., & Kogut, B. (1995). Knowledge and the speed of the transfer and imitation of organizational capabilities: An empirical test. Organization science, 6(1), 76-92.

指導教授

劉念琪(Nien-Chi Liu)

審核日期

2018-7-9

推文