主管家庭支持行為、加班工時與員工生產力之關聯性研究－探討員工工作生活平衡重視度的調節式中介作用

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張譯庭(Yi-Ting Chang) 查詢紙本館藏

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論文名稱

主管家庭支持行為、加班工時與員工生產力之關聯性研究－探討員工工作生活平衡重視度的調節式中介作用
(A Study of Relationship between Family Supportive Supervisor Behavior, Overtime Hours, and Employee Productivity: The Moderated Mediation Effect of Employee Perceptions of the Importance of Work-life Balance)

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摘要(中)

本研究主要探討主管家庭支持行為、員工工作生活平衡重視度與員工加班工時對於員工生產力的影響，並依照Hammer, Kossek, Yragui, Bodner, & Hanson (2009)的研究，將主管家庭支持行為細分為四個子構面，分別是情感性支持、工具性支持、角色塑造行為和創造性職家平衡管理進行研究。首先，本研究探討主管家庭支持行為此四個子構面對於員工生產力是否會有直接的影響，再探討員工加班工時在主管家庭支持行為四個子構面與員工生產力之間是否扮演著中介效果的角色，接著探討主管家庭支持行為四個子構面與員工工作生活平衡重視度的交互作用是否會影響員工的加班工時，最後探討員工對於工作生活平衡的重視度是否會在主管家庭支持行為透過員工加班工時而對員工生產力的間接效果上扮演著調節式中介效果的角色。
本研究以台灣地區的員工為主要調查對象，並透過線上問卷調查作業，共收回297份有效問卷。研究結果顯示：（1）主管家庭支持行為子構面中的情感性支持與員工生產力有直接的正向關係。（2）主管家庭支持行為的四個子構面皆會透過員工加班工時的中介間接影響員工生產力。（3）員工對於工作生活平衡的重視度對於主管家庭支持行為子構面中的情感性支持、角色塑造行為、創造性職家平衡管理與員工加班工時間具有正向的調節效果。（4）員工對於工作生活平衡的重視度對於主管家庭支持行為子構面中的情感性支持、角色塑造行為、創造性職家平衡管理透過員工加班工時而對員工生產力的間接效果具有正向的調節式中介效果。本研究也依此實證研究結果提出管理實務建議，包括企業主管應盡可能主動提供員工所需支主管情感性支持，以達到直接正面影響員工生產力的目標，而公司也應主動提供主管於家庭支持行為上相關的教育訓練課程，課程內容可包含主管家庭支持行為的四個子構面(情感性支持、工具性支持、角色塑造行為和創造性職家平衡管理)，來透過提高主管家庭支持行為減少員工加班工時、增加員工生產力。而除了主管的支持以外，公司是否能夠營造出一個高效率、不加班、並重視員工工作生活平衡的公司文化，亦是一件非常重要的事。

摘要(英)

The present study examines how family supportive supervisor behavior (FSSB), employee perceptions of the importance of work-life balance, and overtime hours affect employee productivity. According to Hammer, Kossek, Yragui, Bodner, & Hanson (2009), FSSB consists of the following four subordinate dimensions: emotional support, instrumental support, role modeling behaviors, and creative work-family management. First, we examine the direct effect of FSSB on employee productivity. Then we examine the mediating role of employee’s overtime hours between FSSB and employee productivity. Then we examine the interaction effect of FSSB and employee perceptions of the importance of work-life balance on employee’s overtime hours. Finally, we examine the moderated mediation effect of employee perceptions of the importance of work-life balance on the indirect effect of FSSB on employee productivity.
In the present study, employees in Taiwan were the main target of the survey, and a total of 297 valid questionnaires were collected through online questionnaire surveys. The result of our research indicated that (1) Among all subordinate dimensions of FSSB, emotional support is the only dimension that can positively affect employee productivity directly; (2) Employee’s overtime hours mediates the relationship between FSSB (all subordinate dimensions) and employee productivity; (3) Employee perceptions of the importance of work-life balance positively moderate effect on the relationship between three of FSSB’s subordinate dimensions (emotional support, role modeling behaviors, and creative work-family management) and employee’s overtime hours. (4) Employee perceptions of the importance of work-life balance positively moderates the indirect effect of three of FSSB’s subordinate dimensions (emotional support, role modeling behaviors, and creative work-family management) on employee productivity.
The present study also puts forward management practical suggestions based on the empirical research results, including that business supervisors should actively provide employees with required emotional support to reach the goal of directly affecting employee productivity. Also, companies should actively provide supervisors with FSSB-related training courses, which design can base on the four subordinate dimensions of FSSB (emotional support, instrumental support, role modeling behaviors, and creative work-family management), to reduce employees′ overtime hours and increase employee productivity by improving FSSB. In addition to the support of the supervisor, it is also very important for companies to create an efficient corporate culture, which employees do not work overtime, and values the work-life balance of its employees.

關鍵字(中)

★ 主管家庭支持行為
★ 員工工作生活平衡重視度
★ 加班工時
★ 員工生產力

關鍵字(英)

★ family supportive supervisor behavior
★ employee perceptions of the importance of work-life balance
★ overtime hours
★ employee productivity

論文目次

中文摘要 i
Abstract ii
致謝 iv
目錄 v
圖目錄 vii
表目錄 viii
一、緒論 1
1-1 研究動機 1
1-2 研究目的 4
1-3 研究流程 5
二、文獻探討 6
2-1 主管家庭支持行為 6
2-2 員工生產力 9
2-2-1 主管家庭支持行為與員工生產力 9
2-3 加班工時 11
2-4 加班工時在主管家庭支持行為與員工生產力之間的中介效果 12
2-4-1 主管家庭支持行為與加班工時 12
2-4-2 加班工時與員工生產力 12
2-5 員工工作生活平衡重視度 14
2-5-1 工作－生活平衡 14
2-5-2 員工工作生活平衡重視度 16
2-6 工作生活平衡重視度在主管家庭支持行為與加班工時間的調節效果 17
2-7 工作生活平衡重視度在主管家庭支持行為與員工生產力間的調節式中介效果 19
三、研究方法 20
3-1 研究架構與研究假設 20
3-1-1 研究架構 20
3-1-2 研究假設 20
3-2 研究變項量表與衡量工具 23
3-2-1 主管家庭支持行為 23
3-2-2 員工工作生活平衡重視度 27
3-2-3 加班工時 28
3-2-4 員工生產力 28
3-3 研究對象與資料蒐集方法 29
3-4 資料分析方法 30
3-4-1 敘述性統計分析 30
3-4-2 信度分析 30
3-4-3 驗證性因素分析 30
3-4-4 相關分析 30
3-4-5 迴歸分析 30
四、研究結果 31
4-1 資料來源、樣本特性與敘述性統計分析 31
4-2 信度分析 33
4-2 驗證性因素分析 34
4-3 相關分析 35
4-4 假設檢驗 37
4-4-1 直接效果與中介效果檢驗 37
4-4-2 調節效果檢驗 42
4-4-3 調節式中介效果檢驗 50
4-5 研究假設實證結果彙整 59
五、結論與建議 61
5-1 研究結論 61
5-2 研究貢獻 63
5-3 實務管理意涵 64
5-4 研究限制與未來建議 66
六、參考文獻 68
6-1 中文文獻 68
6-2 英文文獻 69
附錄：研究問卷 80
7-1 階段一問卷 80
7-1 階段二問卷 83

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指導教授

王群孝(Chun-Hsiao Wang)

審核日期

2020-7-28

推文